Forms & Records Analyst 2 (FRA 2) DOH8740
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Job Location:
Tumwater, WA - USA
Monthly Salary:
$ 3752 - 5011
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Description
This recruitment is for one (1) full-time permanent Forms & Records Analyst 2 (FRA 2) position withinthe Office of Customer Service in the Health Services Quality Assurance Division. This position requires the incumbent to perform their work duties on-site at our Tumwater WA DOH Office.
Are you someone who takes pride in delivering excellent customer service Do you enjoy being part of a team environment dedicated to quality assurance and compliance
Then partner with us to build strong health systems! Join our high performance team and contribute to the departments mission by providing professional and technical expertise in support of the credentialing of qualified health care providers facilities and emergency medical personnel which tie directly to improving patient safety and fostering access to health care in Washington apply today!
The Health Systems Quality Assurances (HSQA) top priority is to protect and improve the health of people in Washington State. We do this by helping to prevent injuries develop health systems and improve patient safety. We work closely with communities and local health partners to build strong health systems and prevention programs. This helps ensure that everyone has access to good healthcare and emergency medical services.TheOffice of Customer Service (OCS)is the primary contact for the public healthcare providers facilities emergency medical services and many other customers. We deliver these services in-person over the phone and on the of Customer Service balances patient safety with access to care in its credentialing and customer service activities to ensure that Washingtons health care system works for all.Our efforts result in everyone getting the quality care they need when and where they need it.
Key Responsibilities Include
- Receives analyzes interprets and matches sorts collates scans indexes and processes health provider Emergency Medical Service (EMS) and facilities credentialing-related documentation files records and application forms in a timely manner.
- Accesses and organize files in a paper-based environment including retrieving files from a variety of locations. Must move or transport boxes of files weighing up to 30 pounds.
- Utilize manual electronic and/or automated systems to input data and navigating a database creating and modifying electronic documents and using email and internet programs.
- Integrates hardcopy documents and other forms delivered through mail or other means of receipt into scanning workflows for digitizing for further application processing. Updates information files and maintains accuracy of HSQA credentialing information and records.
- Accesses and organizes files in a paper-based environment including retrieving files from a variety of locations including moving or transporting boxes of files weighing up to 30 pounds.
- Maintains records systems and may contribute to the design of alternative electronic systems with related indices to meet specialized credentialing application filing requirements.
- Provides consultation and technical assistance to credentialing staff on matters of records access interpretation gap analysis and system troubleshooting.
This position supports the Department of Healths (DOH) mission to protect and improve the health of people in Washington State by performing activities within a section responsible for credentialing health care providers emergency medical services (EMS) and licensing facilities. This position is responsible for performing work in support of credentialing within the centralized Credentialing section of the Customer Service Office within the DOH Health Systems Quality Assurance Division. Following guidelines this position performs routine organizing sorting scanning filing and indexing activities related to credentialing processes.
Why Join Us
- Impactful Work: Support internal customers with licensing and regulatory questions contributing to safer healthcare services.
- Collaborative Environment: Work with team members to develop processes and procedures that enhance effectiveness and efficiency.
- Growth Opportunities: Gain knowledge and experience related to the credentialing of health professions and facilities.
- Work-Life Balance: Be part of a dynamic work environment with support for a healthy work-life balance.
Ready to make a difference Apply now and become a part of a mission-driven team dedicated to community health!
Location and Flexibility:Join our onsite team to collaborate directly with colleagues and be part of our dynamic workplace environment. This position requires working onsite and in-person at our Tumwater Washington DOH Office 5 days per week.
Required Qualifications
You must meet the option provided and any additional criteria listed. Experience may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter resume and/or applicant profile.
- Two (2) or more years of office clerical or administrative work experience; and
- One (1) or more years of experience providing customer service in a professional office setting; and
- Six or more months of computer software skills and experience in the following:
- Software such as Windows file indexing folder creation and management.
- Word processing software such as Microsoft Word to create format edit preview print and save documents. Use standard functions to select edit copy paste format and spell check text.
- Electronic communications and calendar programs such as Outlook - to compose send and respond to electronic mail and coordinate schedules and schedule meetings.
- Database experience using database software or web-based applications to update and/or maintain records.
- Internet using the internet as a research tool to find and download information.
As well as the following knowledge skills abilities and competencies:
- Ability to learn retain and apply new information regarding procedures rules policies and requirements for credentialing multiple health care professionals.
- Ability and willingness to work within a secure work environment with highly sensitive and confidential materials.
- Ability to work independently with little supervision.
Preferred/Desired Qualifications:
Associates degree or higher; OR two (2) or more years of successful completion of college-level coursework (quarter hours or semester equivalent).
Six (6) or more months experience using software programs to convert and index documents after scanning such as but not limited to Adobe Acrobat or Nuance.
Two (2) or more years of analytical experience reviewing documents and taking appropriate action based on an analysis of the information.
Two (2) or more years of experience resolving customer inquiries problems or complaints in a high production environment.
Six (6) or more months of credentialing experience processing healthcare professionals or facilities licensing applications.
One (1) or more years of experience reviewing work for quality and accuracy.
Benefits and Lifestyle
We prioritize your work-life balance and offer one of the most competitive benefits packages nationwide tailored to support your lifestyle. Discover more about Why DOH by visiting.
We are the Washington State Department of Health (DOH)
At DOH we safeguard public health in an ever-evolving world. Through collaboration with local health jurisdictions and state federal and private partners our programs and services impact every Washingtonian and visitor daily. Were driven by Equity Innovation and Engagement as outlined in ourTransformational Plan for the future of Washington health.
Conditions of Employment:
After a conditional offer of employment a criminal history background check will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the position.
This position is covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative.
I am prepared with or without accommodation to do the following:
- Commit to a full-time 40-hour 8am 5pm workweek schedule. A flexible schedule is subject to supervisor approval.
- Communicate through applications such as MS Teams and MS Outlook and by phone while working.
- Adjust my work schedule occasionally to align with business needs which may entail working evenings and weekends.
- Perform my job duties in person at the designated DOH Tumwater Washington location.
- Access and organize files in a paper-based environment including retrieving files from a variety of locations including moving or transporting boxes of files weighing up to 30 pounds.
- Occasional travel may be necessary for conferences or training.
- Legally drive a vehicle or arrange alternative transportation for state business.
- Engage in emergency response exercises and high-priority assignments as assigned during emergency events.
APPLICATION DIRECTIONS:
To apply click Apply and complete the application. Attach your resume and cover your Applicant Profile include at least three professional references (including a supervisor a peer and someone youve supervised or led if applicable). Please do not include private information such as social security number or year of birth.
Make sure to document your years of experience skills and abilities as listed in the qualifications section of this job posting.
Attach onlythe following:
- Resume
- Cover letter
- 3 or more professional references if not included in your applicant profile
- DD-214 (if applicable)
Veterans Preference: Applicants wishing to claim Veterans Preference must attach a copy of their DD-214 (Member 4 copy) NGB 22 or a signed verification of service letter from the United States Department of Veterans Affairs to their application. Please remove or cover any personally identifiable data such as social security numbers and birth year
Do notinclude or attach the following these documents will not be reviewed:
- REMOVE personal photos do not submit any documents containing personal photos.
- Transcripts (unless specifically requested in the Application Directions)
- Certifications or diplomas
- Projects or portfolios
- Letters of recommendation
Equity Diversity and Inclusion: We regard diversity as the foundation of our strength recognizing that differing insights and abilities enable us to reflect the unique needs of the communities we serve.
DOH is an equal-opportunity employer. We prohibit discrimination based on race/ethnicity/color creed sex pregnancy age religion national origin marital status the presence or perception of a disability veterans status military status genetic information sexual orientation gender expression or gender identity.
Questions and Accommodations: If you have questions need assistance with the application process require an accommodation or would like to request this posting in an alternative format please contact Kristina Cox atand reference DOH8740.
Technical Support: Reach out to NEOGOV directly at 1- for technical support and login issues.
Supplemental Information
This recruitment may be used to fill positions of the same job classification across the agency. Once all the position(s) from the recruitment are filled the candidate pool may be used to fill additional open positions for the next sixty (60) days.
Only applicants who follow the directions and complete the Application Process in full will have their responses reviewed for consideration.
Experience and education selected listed or detailed in the Supplemental Questions must be verifiable on the submitted applicant profile.
Required Experience:
IC
Key Skills
- General Counsel
- Information Management
- Adobe Acrobat
- HIPAA
- Information Governance
- Records Management
- Sharepoint
- Filing
- Knowledge Management
- Medical Records
- iManage
- Taxonomy
