Sales & Service BDC Manager
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Job Location:
Naperville, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
About Us
Advantage Dealer Group is a rapidly growing automotive group with multiple locations across the Chicagoland are seeking a driven organized and results-focused Sales & Service BDC Manager to help lead and support our centralized business development operations.
Position Summary
The Sales & Service BDC Manager will assist in the daily operations of our centralized Business Development Center (BDC) supporting both Sales and Service teams across multiple rooftops. This role is highly hands-on focusing on helping team members with live customer calls performing manager T.O.s (takeovers) and ensuring strong communication and follow-up processes within the CRM.
Key Responsibilities
Support BDC representatives with daily outbound and inbound calls for Sales and Service leads.
Perform manager calls live customer T.O.s and follow-ups to help secure appointments and close opportunities.
Assist in managing lead activity within VinSolutions ensuring timely updates and accurate notes.
Monitor team performance on call volume appointment set/show ratios and lead response times.
Help identify and address performance gaps through daily coaching and active call support.
Communicate with dealership management to ensure BDC goals align with store-level objectives.
Assist with developing and updating call scripts text templates and email communication for both Sales and Service.
Participate in weekly performance reviews and assist with reporting on leads appointments and sold metrics.
Jump in as needed to cover phones or assist with overflow to maintain response time goals.
Qualifications
Minimum 23 years of BDC or Internet Sales experience (automotive preferred).
Hands-on leadership style with the ability to assist team members in real time.
Excellent communication skills with confidence in handling customer calls and T.O.s.
Experience using VinSolutions Xtime or similar CRM systems.
Strong organizational skills and ability to multitask across multiple stores.
Positive team-oriented attitude with a focus on accountability and results.
What We Offer
Health dental and vision insurance
401(k)
Holidays
Supportive and collaborative team environment
Required Experience:
Manager
Key Skills
- Cement Plant
- Account Payable
- Business Continuity Planning
- Electronic Security
- Computer Engineering
About Company
Advantage Auto Group is growing and expanding its sales staff. Advantage Chevrolet is looking for talented and outgoing Sales Representatives to join their sal...
