Regulatory Compliance Assistant (part-time)

The Public Service Commission seeks a part-time Regulatory Compliance Assistant to join our Regulatory Compliance Team. This incredible team handles the consumer relations water and sewer telecommunications and transportation programs to verify compliance within Montana to ensure fair prices responsible business practices and reliable services for Montana customers. This position offers a unique opportunity to work with an innovative state agency. The successful candidate will join our team of highly motivated staff who collaborate on interesting meaningful and critical work. Together we strive to meet our agencys goal of providing extraordinary service to the citizens of Montana.

As part of a fun and dynamic compliance team the duties below are shared amongst the team.

Fields incoming requests received on the Departments Consumer Assistance line and refers calls to the appropriate staff.
Creates and handles accounts such as registrations licenses organization profiles consumer profiles
and consumer assistance case files answers questions and processes updates or modifications to these account files.
Facilitates public comment and access to Commission proceedings.
Reviews and processes routine requests and inquiries.
Enters data and maintains records in case management software platform in accordance with established procedures.
Remediates documents and transcriptions for compliance with Section 508 of the Rehabilitation Act.
Assists with developing consumer information public relations and education materials.
Answers the Departments main phone line and greets visitors.
Cross-trains with the front desk responsibilities as back up for vacations or during turnover.
Attends meetings and takes minutes/notes as required or when requested.
Assists with brown bag lunches and conference events as needed.
Performs document processing and records management as assigned.
Performs other duties to support unit or agency operations as needed.

Benefits Provided: On the first day of employment employees and eligible dependents receive health coverage with medical dental vision and prescriptions including free health care provided by the Montana Health Care Center. Wellness programs life insurance and retirement plan choices are offered. New employees also receive prorated 15 vacation days 12 sick days and paid holidays including a floating holiday.

Required Application Materials:
State of Montana Application
Cover letter describing how your professional career experience and education prepared you to meet the requirements of this position.
Resume detailing all relevant work experiences including employer and duties.

Special Information:

This position requires in-person contact with the general public and via phone. This part-time position is open until filled with the first review date November 19 2025.