Station Co-ordinator Leeds

Grade:Co-ordinator 1b
Salary:per annum
Contract:Permanent 40 hours per week
Location:Leeds (on site)

Leeds station never stands still. Its one of the busiest in the country where more than 1300 train services from Northern and other operators arrive and depart each day. Keeping everything running smoothly takes clear thinking quick coordination and teamwork. Thats where you come in.

As a Station Co-ordinator youll play a key role in the heart of operations helping to keep trains on the move passengers informed and services safe and reliable. Youll work closely with our Operations Manager alongside a highly motivated team who share one goal: to deliver an exceptional experience for everyone who travels through Leeds.

What youll be doing

Every day brings a new challenge and a new opportunity to make a difference.Youll be:

• Co-ordinating all train services operating in and out of Leeds station 24 hours a day 364 days a year.
• Working closely with Northern Control Network Rail other Train Operating Companies (TOCs) and depot teams at Neville Hill and Holbeck to keep services moving.
• Responding to disruption making quick informed decisions to minimise impact on customers.
• Liaising with signalling staff and station announcers to manage re-platforming and service changes.
• Logging incidents reporting defects and ensuring information flows to the right people at the right time.
• Mentoring colleagues and sharing your knowledge to help the team develop.

This is a role that keeps the station running whatever the day brings. Youll have the space to use your judgement act decisively and play a part in keeping the North connected.

About you

Youll bring a calm confident approach to problem-solving even when things get busy. Youll be comfortable making operational decisions and communicating them clearly to everyone involved.

Youll also have:

• Good working knowledge of Leeds station operations (preferred).
• Strong IT skills with experience of systems such as TRUST IVU Tableau and Outlook (preferred)
• Excellent communication skills and the ability to work effectively with both internal teams and external partners.
• A collaborative mindset youre someone who steps up when needed and enjoys being part of a close-knit team.

If you know how to keep complex operations running safely and efficiently and youre ready to take on a key role at one of the Norths most important stations this could be your next move.

Whats in it for you

At Northern we dont just value our people - we go the extra mile to support them. Heres a taste of what you can look forward to:

• Free Travel:Unlimited free travel for you your partner and your dependents on Northern services. Plus up to 75% discount on other networks in the UK and Europe.
• Generous Pension Scheme:We top up your contributions by 1.5 times.
• Enhanced Family Benefits:9 months of full pay for maternity leave and 2 weeks for paternity leave.
• Cycle to Work Scheme:Save up to 42% on a bike and spread the cost.
• Exclusive Discounts:From shopping to wellbeing Northern Perks has you covered.
• Employee Assistance Programme:24/7 support for family lifestyle and more.
• Training and Career Development:Tailored training and recognised qualifications plus career pathways across the business.
• Recognition:From our Northern Lights and Northern Sparks Awards to everyday appreciation we make sure great work gets noticed

Why Northern

Were more than just a train operator. Were the heartbeat of the North connecting communities creating opportunities and driving sustainable growth. With 2500 trains running daily were on a mission to improve rail travel and enhance the customer experience while protecting the environment.

Back in 1825 the first passenger train set off in the North of England after which rail quickly spread across the globe and this year were celebrating 200 years of the modern railway. As we look back on the historic events that led us here we also look towards the future as we move into the era of Great British Rail. Join us at this pivotal moment in rail history and play your part in our journey.

A place for everyone

The best journeys happen when everyone feels welcome on board.

At Northern we dont just move people from A to B were building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if thats something you need. Were also a Level 2 Disability Confident employer so if you meet the minimum criteria for the role well always offer an interview.

We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment.

No matter your background experience or whether you call it a bap barm or cob theres a place for you here in the railway.