Sales Co-ordinator Groups

MAIN DUTIES

    To prepare distribute and manage group proposals contracts amendments and confirmations in line with brand standards and legal requirements.
    To coordinate group room blocks rate loading billing instructions deposits and concessions within the PMS and sales systems.
    To assist with responding to group enquiries RFPs and proposals in a timely professional and brand-aligned manner.
    To provide elevated and personalised service to group clients ensuring accuracy responsiveness and attention to detail at all times.
    To clearly communicate group details to clients including rooming lists cut-off dates deposits and billing arrangements.
    To support and assist with site inspections familiarisation trips and client visits as required.
    To liaise closely with Operations Front Office Revenue Management Reservations Events and Finance to ensure flawless group execution.
    To distribute detailed group resumes and updates to all relevant departments ahead of group arrivals.
    To maintain accurate and up-to-date records within CRM and sales systems such as Delphi Opera Salesforce or similar platforms.
    To generate sales reports forecasts and pace reports for management review as required.
    To track deposits payments and contract compliance in coordination with the Finance Department.
    To uphold luxury brand standards confidentiality and professional presentation in all communications and interactions.
    To represent the hotel with poise discretion and a luxury service mindset at all times.
    To carry out any other reasonable request as directed by Management.
 

Additional Information :

Why join our Raffles team

Not only will you be joining one of the worlds best hotels you will also receive great benefits including:

• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
• Staff meals whist on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 3%
• Enhanced sick pay.
• Enhanced maternity paternity and adoption pay.
• Life Assurance 1x salary
• Employee assistance program including virtual GP and financial advice.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.  
• Fun-filled events whether thats a pub quiz team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accors extensive brand portfolio.

What are the Raffles Values

Be You: Be creative innovative and enthusiastic showing your personality and flair.

Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.

Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.

Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.

Have Your Purpose: Demonstrating care and responsibility within your role to make a tangible impact on the business.

Remote Work :

No

Employment Type :

Full-time