IT Support Team Lead

Location & work modality:

Start: ASAP

Type of Contract: Permanent / Full Time in-office (Rubí)

About Submer

The best way to introduce you to Submer is undoubtedly through our values: Sustainable Unique Bold Making Sense Empathetic and Reliable. If these resonate with you were sure you will find your place here in no time.

At Submer we believe that our digital world can be more sustainable more efficient and more environmentally friendly. Submer is solving the biggest problems of datacenter supercomputer hyperscale and edge applications to make that future possible.

Our multinational talented team has a huge passion in reducing IT environmental footprint and expertise in datacenter design and day-to-day operations. Were scaling our team and operations worldwide to meet growing international demand.

What impact you will have

The IT Operations Lead will support Global IT Operations on a daily basis working closely with the IT Manager. Youll collaborate with another IT team member providing direction and support to ensure smooth day-to-day operations. Youll oversee IT Support & HelpDesk for all Submer employees while actively contributing to IT projects including Networking Datacenter Audiovisuals and Cloud Services. Youll also drive the implementation of the Modern Workplace across Submer and take part in other business initiatives.

What youll do

• Lead L1 and L2 Support in IT Operations at Global level (mainly in Barcelona)
• Liaise with Vendors/Partners for advanced support (L3)
• Manage IT Department resources: Inventory Ticketing Processes and Documentation.
• Manage IT Admin Resources: Onboarding/Offboarding Identities AD Accesses and Permissions.
• Control IT assets and maintenance contracts (Office Factory Datacenter).
• Implementing Modern Workplace for all Users/Endpoints: MS Intune Defender Entra ID

What youll need

• Minimum of 5 Years in Support IT Operations and HelpDesk
• Experience managing Windows 10/11 and MacOs and other Endpoints (mobile)
• Experience in Networking and Security projects
• Strong knowledge of O365 / Azure ecosystem
• Good English skills (will be reinforced with internal training)

What we offer

• Attractive compensation package reflecting your expertise and experience.
• Restaurant Pass.
• Private Health Insurance.
• Languages classes (English).
• A healthy work environment with fresh fruits to energise and an on-site gym for active breaks.
• A great work environment characterised by friendliness international diversity flexibility and friendly approach.
• Youll be part of a fast-growing scale-up with a mission to make a positive impact offering an exciting career evolution.

Our Inclusive Responsibility

Submer is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age veteran status or any other protected category under applicable law.