Head of Customer Success

About us - Join our mission to fight climate change

Do you want to be part of one of Europes fastest-growing climate tech startups We are looking for a Head of Customer Success with a strong growth mindset to tackle the day-to-day challenges of building and growing a business.

In this unique role your mission is to stabilize and elevate our Customer Success function transforming it from reactive support into a data-driven strategic partner for our customers.

If youre excited about building an economy where every company creates an impact for a sustainable world and empowering companies to decarbonize and boost their business performance wed love to hear from you!

What youll do

• Lead and develop a team of 5 including 3 Customer Success Managers Customer Support and a Customer Success Engineer.

• Define and implement scalable CS processes and KPIs including:

  • Customer revenues retention NRR

  • Customer health score

  • Book-of-business per CSM

  • Onboarding criteria

• Stay operationally involved in customer management get hands-on when needed to support accounts and ensure smooth operations.

• Apply a high-touch consultative approach with mid-market to enterprise clients balancing strategic guidance with operational excellence.

• Manage and resolve escalation cases clearly distinguishing between software support issues and larger consulting/advisory needs.

• Build credibility in carbon accounting and sustainability standards (GHG Protocol ISO 14067) and reporting frameworks (SBTi CDP TCFD) understanding the complexity of emission data to act as a trusted partner for clients.

• Drive cross-functional collaboration with Sales Marketing Product and Tech teams to ensure structured feedback loops align customer outcomes and close gaps in the customer journey.

• Strategically develop customer accounts defining clear operational milestones to help clients integrate carbon controlling into their core business strategy.

• Lead by example: be an expert in Customer Success demonstrating what excellent client experience looks like and how to scale it in a B2B SaaS environment.

What you bring to thrive in this role:

• Hands-on SaaS experience (Data heavy products B2B Series A stage) with exposure to enterprise accounts.

• 5 years of experience in Customer Success Account Management or Consulting including 1 year in a leadership position.

• Strong analytical and process-thinking skills capable of building a KPI-driven CS organization.

• Experience in project management and presenting complex ideas (PowerPoint/executive reporting).

• Interest in the decarbonization space especially Scope 3-heavy industries such as manufacturing or logistics.

• Ability to think strategically and operationally turning customer insights into structured plans.

• Experience in digital transformation or change management is a plus.

• Fluent in English and German with outstanding communication skills across all levels from C-level executives to operational champions.

• Real impact - Your work directly reduces carbon emissions at scale. Not theoretical actual tons of CO2.

• Right timing - Series A funded (6.5M from Kvanted and ENV) growing fast working with enterprise customers who trust us with their decarbonization journey.

• Exceptional team - Work directly with our founders Helen Fabian and Tiago. Multicultural collaborative and actually passionate about climate actionnot just talking about it.

• Youll grow fast - Flat hierarchy. Your ideas ship. Direct impact on product and strategy.

Where Youll Work

Hybrid or Remotely within Germany

Ideally based in: Berlin Hamburg Bonn/Cologne Munich.

Compensation & Benefits

Salary Range

per year (excluding VSOPs)

We publish our salary bands publicly so everyone including our team can see were being fair and transparent. During interviews well talk through where youd land in this range based on your experience.

Benefits

• 27 vacation days 1 day life event leave (Wedding Birth of child etc.)

• 500 EUR annual learning and development budget

• 500 EUR one-time home office setup

• 100 EUR monthly coworking budget (for those outside Berlin headquarters)

• VSOP (Virtual Stock Options) - share in Cozeros success

• Regular team events every year

Were committed to building diverse teams and creating an inclusive workplace. We welcome applications from all qualified candidates regardless of ethnic origin gender religion or belief age or sexual identity. Our recruitment process is fair objective and based solely on the skills and qualifications required for this role.