Japanese Bilingual IT Technical Support NYC, New York-12388
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Japanese Bilingual IT Technical Support
Location: Midtown NY
Seeking a skilled and customer-focused IT Technical Support Specialist with a strong emphasis on troubleshooting and Japanese-English bilingual this role you will diagnose and resolve technical issues across hardware software and network systems while supporting both English-speaking and Japanese-speaking users. Your ability to think critically communicate clearly and resolve problems efficiently will be key to ensuring smooth IT operations and user satisfaction.
Key Responsibilities
Provide Tier 1 and Tier 2 technical support to end-users via phone email and ticketing systems
Troubleshoot and resolve issues related to desktops laptops printers mobile devices and network connectivity
Diagnose and resolve software and hardware problems across Windows macOS and common enterprise applications
Communicate effectively with both English-speaking and Japanese-speaking users translating technical concepts as needed
Escalate complex issues to senior IT staff or vendors ensuring timely resolution
Maintain accurate documentation of issues solutions and user interactions in the helpdesk system
Assist with system updates patches and routine maintenance tasks
Support onboarding/offboarding processes including device setup and account provisioning
Collaborate with cross-functional teams to improve IT support processes and user experience
Qualifications
Minimum 2 years of hands-on IT support experience with a strong focus on troubleshooting
Business-level proficiency in both Japanese and English (spoken and written)
Proficiency in diagnosing and resolving issues in Windows and/or macOS environments
Solid understanding of networking fundamentals (TCP/IP DNS DHCP VPN)
Experience with ticketing systems (e.g. ServiceNow Zendesk Jira)
Strong communication and interpersonal skills
Ability to work independently and manage multiple priorities in a fast-paced environment
Relevant certifications (e.g. CompTIA A Network Microsoft or similar) are a plus
Location: Midtown NY
Seeking a skilled and customer-focused IT Technical Support Specialist with a strong emphasis on troubleshooting and Japanese-English bilingual this role you will diagnose and resolve technical issues across hardware software and network systems while supporting both English-speaking and Japanese-speaking users. Your ability to think critically communicate clearly and resolve problems efficiently will be key to ensuring smooth IT operations and user satisfaction.
Key Responsibilities
Provide Tier 1 and Tier 2 technical support to end-users via phone email and ticketing systems
Troubleshoot and resolve issues related to desktops laptops printers mobile devices and network connectivity
Diagnose and resolve software and hardware problems across Windows macOS and common enterprise applications
Communicate effectively with both English-speaking and Japanese-speaking users translating technical concepts as needed
Escalate complex issues to senior IT staff or vendors ensuring timely resolution
Maintain accurate documentation of issues solutions and user interactions in the helpdesk system
Assist with system updates patches and routine maintenance tasks
Support onboarding/offboarding processes including device setup and account provisioning
Collaborate with cross-functional teams to improve IT support processes and user experience
Qualifications
Minimum 2 years of hands-on IT support experience with a strong focus on troubleshooting
Business-level proficiency in both Japanese and English (spoken and written)
Proficiency in diagnosing and resolving issues in Windows and/or macOS environments
Solid understanding of networking fundamentals (TCP/IP DNS DHCP VPN)
Experience with ticketing systems (e.g. ServiceNow Zendesk Jira)
Strong communication and interpersonal skills
Ability to work independently and manage multiple priorities in a fast-paced environment
Relevant certifications (e.g. CompTIA A Network Microsoft or similar) are a plus
Key Skills
- Baan
- English Language
- Ideas
- Access
- Games
- Application Management
