Customer Succes Specialist English Spanish

Barcelona Hybrid Fulltime Mon - Fri 09.00 h. - 18.00 h.

Turn every customer moment into a story of care.

At PromoFarma by DocMorris we believe that health and well-being should be simple accessible and human.

Behind every package we send a person is trusting us with something that matters. And behind every message we receive theres a voice waiting to be heard thats where you come in.

Join us as a Customer Success Specialist in our Barcelona hub and help shape the future of online health and beauty across Europe.

Here your empathy becomes impact your communication becomes connection and your curiosity becomes growth.

Your Mission

Your mission is simple yet powerful: make every customer feel valued.

Youll be part of a multicultural team that listens deeply solves creatively and acts with care. From answering questions about orders to resolving delivery issues and guiding users to discover our best offers your work ensures that our customers leave with more than just a solution. They go with trust.

You wont just be managing requests; youll be creating meaningful experiences one conversation at a time.

Tasks

• Be the voice (and heart) of PromoFarma by DocMorris through calls emails and chat
• Help customers discover great products and offers that make their lives better
• Solve delivery and post-order challenges with patience and ownership
• Collaborate with other teams to ensure every issue finds the right resolution
• Follow up with care because every detail matters when people count on you

Requirements

Were looking for kind adaptable and proactive people who love to make others days easier.

Youll thrive here if you bring:

• Excellent communication skills in Spanish and English.
• Experience in Customer Service Call Center or eCommerce support
• A calm organised approach and a passion for helping people
• Team spirit you share wins learn from challenges and celebrate progress together

Nice to have:

• Familiarity with Zendesk or other ticketing tools
• Experience in eCommerce or the beauty health & personal care industry
• Knowledge of Portuguese language

Benefits

Here your work truly matters. Youll be part of a purpose-driven community that values empathy as much as excellence and authenticity as much as ambition.

• Youll grow with mentorship learning opportunities and real career mobility within the DocMorris Group
• Youll belong to an inclusive team representing 25 nationalities working together with respect and care
• Youll thrive in a hybrid flexible environment in Barcelona surrounded by innovation and collaboration
• Youll enjoy exclusive employee discounts and access to products that make people feel good

At PromoFarma by DocMorris diversity isnt a statement. Its our strength.

We welcome people from every walk of life and are committed to creating a space where everyone can be their true selves and succeed on their own terms.

Ready to Inspire Through Service

If you believe that small gestures can create a big impact and that helping others is a form of leadership wed love to meet you.

Apply now and start your journey with PromoFarma by DocMorris where caring is our superpower and customers are at the heart of everything we do.