Patient Advocate

Duties and Responsibilities

• Complete the Medical Assistance Application screen for disability and complete the hospital charity care form with patient/family member or guardian
• Update computer system daily
• Medical Assistance production reports completed daily
• Submit 1663s to appropriate physician within 24 hours of completing the application
• Secure all releases waivers and questionnaires needed
• Leave each patient with a pending documents check list and follow up daily while patient is still in-house (if applicable).
• All necessary verification should be faxed for within the first 24-48 hours of completing the MA application
• Prepare applications for drop off at County Assistance Office
• Discharge files are to be worked immediately
• Follow up with County Assistance Office until determination has been made.
• Assist with the Marketplace where applicable.
• Report Red Flag and non-cooperative patients to management.
• Use protect and disclose patients protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards

Qualifications

• High school Diploma or equivalent is required College degree in Healthcare field preferred
• 2 to 3 years experience in the field of healthcare preferred
• 2 to 3 years patient facing experience preferred
• Bilingual in Spanish (spoken and written skills) a plus
• Ability to work at various client sites as needed
• Ability to effectively communicate with patients one on one
• Ability to work independently and be detail-oriented
• Strong investigatory and researching skills
• Ability to use the internet and learn databases
• Excellent written and verbal skills
• Ability to efficiently multitask
• Possess a high level of organization skills
• Adhere to the policies and protocols of the client while behaving professionally at all times
• Ability to meet monthly productivity goals
• Must be proficient in Microsoft Office Outlook

Working Conditions

• Physical Demands: While performing the duties of this job the employee is required to move around the work area; light lifting required; Sit; perform manual tasks; operate tools and other office equipment such as computer computer peripherals and telephones; extend arms; kneel; talk and hear.
• Mental Demands: The employee must be able to follow directions collaborate with others and handle stress.
• Work Environment: The noise level in the work environment is usually minimal.