Patient Advocate, Registered Nurse Full Time, Days

Heres What You Need
Associate degree from an accredited Nursing program
Bachelors degree preferred
Other - CLIAFE Must comply with CLIA regulations regarding foreign education equivalency required
3 years hospital acute experience required
2-3 years of critical or procedural area nursing experience preferred
2-3 year of risk management experience preferred
Strong professional writing skills
Experience working in the full suite of Microsoft
RN - Registered Nurse upon hire required
Excellent interpersonal and communication skills (written and verbal) strong organizational abilities strong service orientation sensitivity to patients needs ability to deal with a variety of healthcare organization/delivery satisfaction measurement personalities w/tact & diplomacy flexibility
Quantitative skills expert computer skills including word processing Survey Monkey and database software. Presentation facilitation and training experience Bilingual preferred

What You Will Do
Receive complaints and/or grievances directly from patients or others on the patients behalf by multiple methods (phone letters in person etc). Reviews research and evaluate complaints and grievances to determine appropriate response based on CMS guidelines and hospital policy.
Prioritize concerns in multiple or complex issues.
Oversee referral investigation and resolution of complaints/grievances independently and coordinate response by involved departments.
Maintain compliance with the CMS Centers for Medicare and Medicaid Services Conditions of Participation other regulatory standards and hospital policy.
Respond to government or regulatory complaints and responds to agencies as needed.
Serve as grievance coordinator for entity.
Facilitate required grievance committee as well as prepare annual reporting as outlined in the CMS Conditions of Participation.

Since 1991 Texas Health Plano has served the communities of Plano Frisco Carrollton Addison Richardson and McKinney. Were a 386-bed full-service hospital serving North Texas with incredible care and amazing people. We specialize in emergency medicine and trauma cardiology neurosurgery and spine advanced orthopedics womens services adult and adolescent behavioral health an adult intensive care unit and state of the art and technologically advanced surgical services. Plus were a Level II Trauma Facility the only health care facility in Collin County to have achieved both the Level IV NICU and Level IV Maternal facility designation and have a DNV-certified Comprehensive Stroke Program.
Texas Health Plano is a four-time Magnet-designated hospital the only AACN Beacon Gold adult intensive care unit in the DFW area accredited by the Joint Commission in Hip and Knee Replacement and a Primary Heart Attack Center. We offer top-notch benefits including an on-site childcare center created for working parents. You belong here.

Additional perks of being a Texas Health Nurse
Benefits include 401k PTO medical dental Paid Parental Leave flex spending tuition reimbursement Student Loan Repayment Program well as several other benefits.
Delivery of high quality of patient care through nursing education nursing research and innovations in nursing practice.
Strong Unit Based Council (UBC).
A supportive team environment with outstanding opportunities for growth.

If youre ready to join us in our mission to improve the health of our community then lets show the world how were even better together!

Learn more about our culture benefits and recent awards.

Do you still have questions or concerns Feel free to email your questions to

#LI-TC1

Patient Advocate Registered Nurse
Bring your passion to Texas Health so we are Better Together

Work location: Texas Health Plano 6200 West Parker Road Plano Texas 75093
Work hours: Full Time 40 Hours 8:30am 5:00pm

Risk Management Department highlights:
Dynamic team who work independently and collaboratively
Press Ganey High Reliability approach to Patient Safety and Risk Management
Work closely with hospital managers executive team and peers across the system
Opportunity for educational and career growth including knowledge of hospital operations