UiPath Developer

Required Qualifications

• 6 years of hands-on experience with UiPath RPA development and support.
• Strong understanding of UiPath Orchestrator Studio and Robot components.
• Experience with incident management and root cause analysis in production environments.
• UiPath Advanced Developer Certification.
• Experience with UiPath Document Understanding and UiPath Apps
• Familiarity with ITSM tools such as ServiceNow or JIRA.
• Excellent communication and stakeholder management skills.

Preferred Qualifications

• Exposure to Blue Prism RPA platform.
• Experience with automation performance monitoring and reporting.
• Knowledge of Agile methodologies and DevOps practices.

Primary Responsibilities

• Analyze business challenges and recommend automation solutions using advanced technologies primarily UiPath.
• Conduct root cause analysis provide recommendations for process improvements and monitor results using defined metrics.
• Provide Level 2 support for UiPath RPA bots running in production environments.
• Monitor and analyze logs from UiPath Orchestrator robots and queues to identify and resolve incidents.
• Collaborate with development teams to understand automation logic and assist in debugging and optimizing workflows.
• Work with L1 support teams to ensure timely and accurate issue triaging.
• Manage and resolve incidents alerts exceptions and service requests within agreed SLAs.
• Coordinate activities and communicate with impacted stakeholders as per incident management process.
• Investigate automation failures and perform initial root cause analysis before escalating to L3 development teams.
• Work closely with business users to understand issues and provide timely updates and resolutions.
• Document support procedures known issues and resolutions to build a knowledge base.
• Support UiPath platform upgrades patches server migrations and enhancements in UAT before production deployment.
• Perform health checks on bots orchestrator jobs queues and environments.
• Participate in change management and deployment activities (e.g. production validation smoke testing).
• Ensure all activities are logged and tracked through ITSM tools like ServiceNow JIRA etc.
• Participate in knowledge transfer sessions from developers and contribute to continuous improvement.