Front Desk Agent TownePlace Suites, Auburn Hills
Share
Job Location:
Auburn Hills, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Front Desk Agent:
Job Purpose:To perform in a pleasant professional and efficient manner a combination of duties mainly related but not limited to check-in and check-out of guests which contributes to an overall positive experience.
Job Responsibilities:
- Greet register and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate without announcing room numbers.
- Answer inquiries pertaining to hotel services registration of guests and shopping dining entertainment and travel directions.
- Keep records of room availability and guests accounts. May make confirm and cancel reservations for guests.
- Compute bill collects payment and makes change for guests. May post charges such as room food liquor or telephone by hand or machine.
- Date-stamp sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone fax and switchboard.
- Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
- Take the initiative to greet guests in a friendly and warm manner.
- If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor (b) assign work and ensure proper performance of assigned employees.
- May make restaurant transportation or entertainment reservations for guests; may deposit guests valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
Other duties as assigned.
Job Skills:
- Speak clearly and listen carefully.
- Use personal judgment and specialized knowledge to give information to people.
- Communicate well with many different kinds of people.
- Change easily and frequently from one activity to another such as from typing to interviewing to searching in a directory to using a telephone.
- Use eyes hands and fingers accurately while operating a switchboard or computer keyboard.
Job Qualifications:
Education
HS Diploma or equivalent.
Experience
Minimum 3 months hospitality general office accounts receivable or customer service experience.
Licenses/Certifications
Required Experience:
Unclear Seniority
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
About Company
Front Office Manager:Job Purpose: To maintain a high quality of services offered to guests through management of the functional areas of reservations, guest re...
