Front Desk & Safety Coordinator
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Job Location:
East Harlem, NY - USA
Hourly Salary:
$ 18 - 20
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Front Desk & Safety Coordinator
Job Description
Organizational Summary
Union Settlement is an East Harlem based nonprofit organization founded in 1895. For 128 years Union Settlement has provided critical and innovative programming to children youth families and older adults. As a pioneer of the settlement house movement Union Settlement continues to meet the needs of the ever-changing East Harlem community through its core programs. Through these programs New Yorkers gain opportunities develop skills and become empowered to pursue and achieve their dreams.
Today Union Settlement provides services through 33 program sites in approximately 28 locations. Union Settlements current programmatic portfolio includes 8 core program areas: Early Childhood Education Youth Services (including after school programs) Family Services (including the Family Enrichment Center and the Family Childcare Network) the East Harlem Community Partnership Adult Education Mental Health Services Older Adult Centers and Economic Development. Union Settlement serves more than 10000 individuals and nearly 1000 businesses every year.
Strengthened by a dynamic diverse and collaborative workforce of more than 350 employees Union Settlement also serves as a connector convener and advocate for East Harlem and its partners. To learn more about Union Settlement visit
Position: Front Desk & Safety Coordinator
Department: Operations
Reports to: Executive Directors of Business Operations
Hours: Full-Time
Salary:$18.00 - $20.00 per hour
FLSA: Non-Exempt
Location:On-site
PositionSummary:
The Front Desk & Safety Coordinator serves as the first point of contact for visitors participants and staff providing professional reception services while ensuring a safe welcoming and orderly environment. This role manages phone and reception operations supports facility access protocols and maintains an active safety presence in accordance with organizational policies and state security requirements. The ideal candidate delivers exceptional customer service while responding appropriately to potential safety risks in a high-traffic community setting.
Key Responsibilities
Reception & Customer Service
- Greet visitors participants and staff in a professional and welcoming manner.
- Answer screen and route phone calls; provide general program information and assistance.
- Maintain visitor logs sign-in procedures and identification verification as required.
- Provide support for lobby operations deliveries mail distribution and appointment coordination.
- Uphold organizational values and a courteous community-centered atmosphere.
Safety Security & Access Control
- Maintain vigilant presence in building lobby and common areas to promote a safe environment.
- Monitor security cameras facility entry points and emergency exits per organizational policy.
- Enforce access control protocols including visitor badges escorts and room usage compliance.
- Respond to incidents professionally following de-escalation safety procedures and reporting standards.
- Coordinate with law enforcement or emergency responders as needed.
Incident Response & Reporting
- Document safety concerns conflicts injuries and disruptions using internal reporting systems.
- Support emergency response procedures drills and building evacuations.
- Assess and support recommendations for improved systems based on observations occurrence patterns and best practices
Administrative & Operational Support
- Maintain organized front desk systems supplies schedules and communications.
- Support building operations including facility requests vendor check-ins program setup calendar overview for room usage and monitoring of building operations.
- Assist with policy implementation related to safety compliance and community standards.
Qualifications Required
- High school diploma or equivalent
- 13 years of experience in reception administrative support security or public-facing roles
- Strong interpersonal skills with ability to engage with diverse populations
- Ability to remain calm and professional in high-stress situations
- Basic proficiency using phone and computer systems
Qualifications Preferred
- Experience in nonprofits schools shelters community centers housing or healthcare settings
- Training in crisis prevention de-escalation or emergency protocols
- Bilingual/multilingual skills
- Security license preferred but not required
Core Competencies
- Customer Service & Hospitality
- Situational Awareness & De-escalation
- Communication & Professionalism
- Cultural & Community Engagement
- Reliability & Ethical Conduct
- Safety-Oriented Decision-Making
Working Conditions
- High-traffic environment with frequent public interaction
- Must stand for extended periods and move throughout facility
- Occasional weekend/evening hours
Union SettlementsDiversityEquity &InclusionCommitment
Union Settlement is an equal opportunity employer. They do not discriminate on the basis of race color religion marital status age national origin physical or mental disability gender sexual orientation gender identityorexpressionveteranstatusoranyotherstatusprotectedunderfederalstateorlocallaw.
Required Experience:
IC
Key Skills
- Arabic Speaking
- Administration
- General Services
- Billing
- Import
- Administration Support
