Desktop Support Technician

Waco, TX - USA

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Desktop Support Technician

Job Code: 30714

Job Location: Waco TX

Job Schedule: 9/80: Employees work 9 out of every 14 days totaling 80 hours worked and have every other Friday off

Job Description:

Prioritize maintain and resolve on-site IT technical issues and escalations within scope
Manage the inventory of software and hardware materials
Prepare configure and deploy desktop computer systems including imaging computers and maintaining image library
Ensure ongoing usability of desktop computers peripheral equipment and software within established company standards and guidelines while ensuring optimum equipment performance and longevity
Work with vendors when necessary to resolve technical problems with hardware and software
Work with Network Server and Applications Administrators to diagnose and resolve issues
Support management of network closets and server rooms with service framework providers within scope
Work with all IT Dept.s and Service Areas in support of IT Shared Services and effective resolution to customer support needs
Evaluate recommend and perform upgrades to computer systems and applications to ensure optimum efficiency
Effectively diagnose and resolve unique non-recurring problems with limited supervision
Meet established service level agreements (SLA) requirements leveraging best practice and L3Harris standards and processes. Analyzing and acting upon SLAs and metrics data to ensure customer service and customer satisfaction
Elevate immediately to L3Harris IT leadership any potential risks and concerns that could have significant impact on the sites ability to meet customer expectations and contractual requirements for both internal and external customers
Guide continuous improvement efforts for the IT Customer and Site Operations service delivery
Ensure consistent and appropriate communication with end users BRMs and Site-level Leadership for IT operations service inquires and issues
Support unclassified IT services within scope

Qualifications:

Requires a High School Diploma or equivalent and a minimum of 8 years of prior relevant experience or 2 years post-Secondary/associates degree with a minimum of 4 years of prior related experience.

Preferred Additional Skills:

Bachelors Degree and/or A Security Network/Microsoft certifications are a plus
Active Secret security clearance or the ability to obtain one
Must be detail-oriented accurate and well organized
Excellent oral and written communication skills interpersonal and organizational are required
Ability to work independently and efficiently to meet deadlines and established response times is essential
Ability to establish and maintain a good working relationship with other professionals to provide support and resolve issues
Must be able to remain flexible with changes in priorities for various task and project assignments

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Required Experience:

Job Title: Desktop Support TechnicianJob Code: 30714Job Location: Waco TXJob Schedule: 9/80: Employees work 9 out of every 14 days totaling 80 hours worked and have every other Friday offJob Description:Prioritize maintain and resolve on-site IT technical issues and escalations within scopeManage ...