Clinical Office Manager I

Green Bay, WI - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Clinical Office Manager I -Dental Designs a Cherry Tree Dental Office
Green Bay WI
Full-Time Exempt

Dental Designs a Cherry Tree Dental office is seeking a Full-Time Exempt Clinical Office Manager Ito help lead and support the daily operations of our dental practice in Green Bay WI.

The Clinical Office Manager I supports the overall operations and efficiency of the dental clinic by providing leadership administrative oversight and exceptional customer service. Under the direction of the Manager Regional Clinical Operations this role ensures high-quality patient care regulatory compliance and a productive patient-focused environment.

Benefits:

Health insurance
Vision insurance
Dental insurance
401k with employer contribution
Life insurance
Paid Time Off
Paid Holidays

What youll do:

Patient Care & Customer Service

Greet and welcome patients in a positive professional and caring manner.
Consult patients on treatment options provided by the clinical team.
Verify insurance coverage ensure collection of co-payments and address billing questions.
Work collaboratively with dental team members to ensure the delivery of exceptional patient care.
Provide superior customer service at all times maintaining a non-judgmental and supportive demeanor.
Ensure prompt setup and accurate maintenance of new patient accounts in the practice management system.

Clinic Operations & Supervision

Provide leadership and oversight to clinic staff to maintain a productive efficient and collaborative environment.
Supervise and reinforce daily operational tasks and office priorities under the guidance of the Manager Regional Clinical Operations.
Support recruitment onboarding training and ongoing development of team members.
Assist in the performance management process by participating in staff evaluations and providing regular coaching and developmental feedback.
Oversee patient scheduling appointment confirmations and follow-ups to ensure a full and efficient schedule.
Monitor and maintain the sterilization area; ensure testing logs are completed.
Review operational data and clinic performance metrics; recommend improvements based on findings.

Financial & Insurance Administration

Process insurance payments submit claims and follow up on denials appeals and additional documentation requests.
Ensure timely collection from patients and insurance providers.
Follow established company policies related to collections and revenue cycle management.
Post payments promptly and accurately in accordance with company standards.
Reconcile daily deposits and credit card processing ensuring balance and accuracy.

Other Responsibilities

Maintain confidentiality of all patient and clinic records in compliance with HIPAA regulations.
Ensure full compliance with OSHA CDC HIPAA and internal safety protocols.
Complete tasks and projects assigned by the Manager Regional Clinical Operations.
Support a culture of accountability teamwork and high-quality patient outcomes.

What we seek:

Associate degree in healthcare administration business or related field.
Education and related work experience can be considered in lieu of associate degree.
Bachelors Degree in healthcare administration business or related fieldpreferred
Three (3) years experience in dental or healthcare administration.
Prior supervisory experience preferred.
Proficient or the ability to become proficient within 90 days in dental practice management software (e.g. Dentrix Open Dental Eaglesoft).
Proficient in Microsoft Office Suite.
Effective communication and interpersonal skills with the ability to build rapport with patients of all ages and backgrounds.
Demonstrated analytical thinking and data-driven decision making.
Excellent organizational skills and attention to detail.

Required Experience:

Junior IC

Clinical Office Manager I -Dental Designs a Cherry Tree Dental OfficeGreen Bay WIFull-Time ExemptDental Designs a Cherry Tree Dental office is seeking a Full-Time Exempt Clinical Office Manager Ito help lead and support the daily operations of our dental practice in Green Bay WI.The Clinical Office ...