User Experience Researcher
Share
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Position Description:
At CGI were transforming how people interact with digital services that truly make a difference. As a User Researcher youll play a pivotal role in shaping meaningful evidence-led experiences that improve lives and drive measurable business and policy outcomes. Youll lead research across complex service areas translating deep user insight into design and strategic decisions. This is a unique opportunity to influence service design at scale collaborate across diverse disciplines and grow a culture of inclusive ethical and creative research within one of the worlds most trusted digital consultancies.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK Best Employer by the Financial Times. We offer a competitive salary excellent pension private healthcare plus a share scheme (3.5% 3.5% matching) which makes you a CGI Partner not just an employee.
We are committed to inclusivity building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector including our Armed Forces and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and youll be part of an open friendly community of experts. Well train and support you in taking your career wherever you want it to go.
Due to the secure nature of the programme you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position but you will be expected to travel to CGI offices or client sites 2-3 days per week on average.
Your future duties and responsibilities:
n this role you will lead the design and delivery of impactful user research that shapes digital experiences across complex service areas. Youll work collaboratively with service designers product teams and technologists to ensure every decision is rooted in evidence. Your expertise will help CGIs clients deliver accessible inclusive and user-centred services that achieve measurable results.
Youll also play a key role in growing CGIs user research capabilitymentoring others building best practice and championing the value of ethical trauma-informed and inclusive research approaches. Youll be part of a supportive multidisciplinary environment where creativity ownership and collaboration are at the heart of how we work.
Lead & Innovate: Plan design and lead user research across the full service lifecycle.
Discover & Understand: Use a blend of qualitative and quantitative methods to uncover user needs and behaviours.
Translate & Influence: Turn complex findings into clear insights and recommendations that guide design and policy.
Collaborate & Inspire: Work across disciplines to co-design solutions and embed user-centred thinking.
Mentor & Develop: Support and coach junior researchers promoting best practice in research ethics and methodology.
Optimise & Improve: Enhance research operations recruitment and data management to streamline delivery and impact.
Required qualifications to be successful in this role:
ou should bring significant experience leading end-to-end research in complex multidisciplinary environments with a strong understanding of user-centred design accessibility and ethical research. Youll combine analytical rigour with storytelling skill enabling you to influence stakeholders and drive evidence-based decision making.
Proven experience leading user research for digital services with complex user journeys
Strong understanding of GDS and/or NHS design standards and how research supports service assessments
Proficiency in a range of methodologies (e.g. interviews ethnography surveys diary studies usability testing)
Ability to synthesise findings into clear insights that shape strategy and design
Experience mentoring and developing others within a research or design team
Skilled collaborator with experience in agile delivery environments
Excellent communication facilitation and influencing skills
Desirable:
Experience across both public and private sector research
Familiarity with research tools such as Optimal Workshop and UserZoom
Knowledge of experimentation methods A/B testing and analytics tools
Skills:
- Analytical Thinking
- Prototyping
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
About Company
The COMPANY is one of the few end-to-end consulting firms with the scale, reach, capabilities and commitment to meet clients’ enterprise digital transformation needs. Our 77,500 consultants and professionals work side-by-side with clients in 10 industries across more than 400 location ... View more
