Hardware Validation Engineer I

Nextiva is hiring a Hardware Validation Engineer to own end-to-end validation for SIP hard phones and adjacent endpoints including SIP DECT ATA/FXS/FXO Paging and Intercom systems. You will define traceable test plans validate call processing at the endpoint (SIP/RTP/SRTP/TLS) contribute to new feature testing lead firmware upgrades and administer device management systems. The role requires direct vendor engagement for problem resolution full discovery of device feature sets and the ability to author/version new device template configuration files. Youll also be adept at SIP troubleshooting using Wireshark and HOMER/HEPIC ladder/state diagrams. The role partners closely with firmware interop NOC and device vendors and includes Tier4 escalation leadership for complex field issues.

This role is well suited for engineers that have previous support and operations experience. The candidate must be proficient in BroadWorks both in user/device setup (DMS) but ability to register devices expertise on phone models from at least one of the following manufacturers Poly Vtech / SNOM Cisco Yealink and be comfortable with various web portals and command line addition acclimating into new softswitch and DMS solutions hosted in a public cloud are ort of the role.

Key Responsibilities

• Directly interact with hardware vendors to understand new device and updated firmware deployment technical details configuration troubleshooting and resolution of problems with interoperability of VoIP devices within multiple call processing domains.
• Read device admin guide/release notes Author version and validate new device template configuration files (vendor XML/CFG) including parameterization guardrails and regression testing before production.
• Primary interoperability testing lead certifying new devices and firmware in all production environments including test case summarization and documentation of results.
• Primary deployment engineer releases newly certified devices and firmware
• Participate in feature development and testing with product development teams centered around device level features.
• Ongoing management of over 70 different VoIP device profiles in BroadWorks and establish new devices in Nextivas Contact Center and CX environments.
• Manage multiple channels of communication simultaneously phone email tickets and instant messaging.
• Clearly organize and present documentation to communicate troubleshooting details procedures processes solutions and preventative measures.
• Build maintain and promote strong technical documentation for team use.
• Management of vendor facing tickets.
• Management of customer escalation tickets.
• Typically working during standard business hours with frequent after hours / overnight to manage updates and releases to our production environment.

Qualifications

• Bachelors degree in technical field or 4 years equivalent work experience in Device testing and management.
• Experience with SIP call flow and troubleshooting: SIP captures RTP analysis configuration files custom tagging telephony application switch back-end (BroadWorks / FreeSWITCH) and device management solutions (DMS) (preferred: BroadWorks Phonism Yealink YMCS).
• Advanced SIP troubleshooting: proficient with Wireshark and HOMER/HEPIC ladder/state diagrams; isolate early media (180/183 100rel/PRACK) midcall REINVITE/UPDATE REFER DTMF (RFC 2833/4733 & inband) SDP/codec mismatches SRTP/TLS issues NAT/ALG artifacts and jitterbuffer/PLC behavior.
• Feature discovery & documentation: perform endtoend discovery of device feature sets; maintain feature matrices and rollout guidance.
• Device template authoring: create/version/test new device template configuration files (XML/CFG) with safe parameterization and regression coverage.
• Handson with SIP DECT (single & multicell) validation and ATA/FXS electrical/feature testing.
• Expertise with phone models from at least one of the following manufactures Poly Vtech / SNOM Cisco Yealink.
• Knowledge of device set-up and basic use for VoIP devices.
• Sound knowledge in networking TCP/IP OSI fundamentals in the VoIP environment.
• Experience with Wireshark Git TestRail Python sngrep and/or Linux CLI.
• Demonstrate good judgment in solving problems and proposing solutions.
• Strong attention to detail analytical and organizational skills.
• Demonstrate strong verbal and written communication skills.
• Ability to multi-task prioritizing multiple objectives and initiatives.
• Able to work in a team environment and with a diverse group.
• Ability to take direction complete assigned tasks in an efficient and productive manner and keep team manager updated throughout the day.
• Familiar with basic networking principles and troubleshooting carrier / customer premise related issues.

Nextiva DNA (Core Competencies)

Nextivas most successful team members share common traits and behaviors:

• Drives Results:Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations challenge the status quo and ask what can be done differently. They lead and drive change celebrating success to build more success.
• Critical Thinker: Understands the why and identifies key drivers learning from the past. They are fact-based and data-driven forward-thinking and see problems a few steps ahead. They provide options recommendations and actions understanding risks and dependencies.
• Right Attitude: They are team-oriented collaborative competitive and hate losing. They are resilient able to bounce back from setbacks zoom in and out and get in the trenches to help solve important problems. They cultivate a culture of service learning support and respect caring for customers and teams.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best in and out of the office.

Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors including skills experience training and certifications when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position compensation may include base salary and/or hourly wages incentives or bonuses.

The expected hiring range is . A different level in the job hierarchy may apply to a specific candidate resulting in a different hiring range.

• Health -Multiple health plan options to suit your needs including medical dental vision and telemedicine coverage
• Insurance - Life disability and supplemental indemnity plans
• Work-Life Balance -Flexible Time Off (FTO) for salaried employees PTO for hourly employees Paid Sick Time (PST) paid parental bonding leave and paid holidays
• Financial Security -401(k) with company match Health Savings Accounts with company contributions Dependent Care FSA
• Wellness -Employee Assistance Program and comprehensive wellness initiatives
• Growth -Access to ongoing learning and development opportunities and career advancement

At Nextiva were committed to supporting our employees health well-being and professional growth. Join us and build a rewarding career!

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.

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