Lead Product Researcher

As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and mid-market firms rely on SS&C for expertise scale and technology.

Job Description

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SS&&Cpridesitselfon hiringdiversehonestdynamicindividualswhovaluecollaborationaccountabilityandinnovationtonameafew.

Lead Product Researcher

Locations: London Essex Hybrid

The Opportunity

SS&CplaysacriticalroleintheassetandwealthmanagementindustryandourProductteamhastheopportunitytoshapedigitalsolutionsforinstitutionalinvestorsassetmanagersandadvisors.ThisrolesitswithintheGlobalInvestorandDistributionSolutions(GIDS)thebusinessunitthatdeliversglobalomni-channelinvestorservicingincludingcontactcentreaswellasdigitalservices.

Were looking for an exceptional hands-on Lead Product Researcher to establish and lead our research function from the ground up. This is our first hire in this area and the role encompasses responsibility for all our research and continuous discovery to integrate evidence-based decision-making tightly into how we design build and evolve our successful candidate will be responsible for user research competitor research market research and industry research.

This role will suit a confident inquisitive and highly organised individual contributor who can define research strategy deliver hands-on studies and influence decisions across the product lifecycle. You will uncover customer needs pain points and wow moments ensuring that what we build truly meets the expectations of our clients and their end users. You will help us demonstrate the value of this function to both stakeholders and clients thereby becoming sponsors for its further growth and development.

What You Will Get To Do:

• Own user research competitor research market research and industry research.

• Champion research-driven thinking across Product Design and Engineering ensuring every decision is grounded in customer understanding.

• Define and implement our product research strategy setting the standards tools and processes for discovery and validation activities.

• Act as the research authority within the team helping establish best practice and raising the bar for user-centred product development.

• Collaborate with Product Analytics to design and interpret amongst others A/B and multivariate tests that measure the impact of features and user experiences.

Customer Market & Competitor Insight

• Plan and execute end-to-end research using both qualitative and quantitative methods including but not limited to interviews surveys usability testing workshops and focus groups to uncover user behaviours and motivations.

• Conduct market competitor and industry research to identify trends gaps and opportunities across all product areas ensuring we remain ahead of the market.

• Develop and maintain an insight repository for all the research enabling Product Managers and Designers to easily access research findings and customer feedback.

• Gather and synthesise client feedback through multiple channels helping us close the loop with customers and improve satisfaction.

Testing & Experimentation

• Work closely with Product Managers Designers and Engineers to introduce and scale experimentation practices across our products.

• Design and support A/B and concept tests to validate hypotheses and measure the impact of design and feature changes.

• Help define and monitor metrics such as NPS satisfaction usability and adoption to track the effectiveness of product decisions.

Decision Support & Storytelling

• Translate complex research findings into clear narratives and actionable recommendations for technical and non-technical audiences.

• Create personas journey maps and behaviour frameworks that inform product strategy and design.

• Deliver presentations reports and visualisations that make the voice of the customer tangible and memorable.

• Advise internal teams and where relevant collaborate on client-facing consultancy projects focused on user behaviour design validation and experience optimisation.

Collaboration & Culture

• Work closely with Product Analytics Product Management and Design to embed continuous discovery and experimentation into our ways of working.

• Influence product culture championing curiosity evidence and customer empathy as part of our product-led transformation.

• Provide informal coaching and knowledge-sharing to help others run and interpret research confidently.

What You Will Bring:

• Bachelors degree required; postgraduate qualification in behavioural science human-computer interaction design research or a related field is a plus.
• Proven experience as a UX or Product Researcher Insight Lead or similar role with at least 4 years at a senior level in product-led or research-driven organisations.
• Track record of delivering actionable research that directly influenced product strategy design or commercial decisions.
• Hands-on experience with qualitative and quantitative methods (e.g. interviews surveys usability testing focus groups screen-recording analysis A/B testing).
• Experience conducting competitor and market analysis translating findings into strategic opportunities.
• Proficient with research and feedback tools (e.g. UserTesting Maze Hotjar Typeform Optimal Workshop Dovetail Lookback or similar).
• Strong analytical skills with the ability to interpret data and identify meaningful insights.
• Excellent communication and storytelling skills; able to turn evidence into persuasive narratives.
• Highly organised self-starter mindset comfortable establishing new functions and processes 0-1.
• Curiosity creativity and a passion for understanding users and driving customer-centric innovation.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model
• Your Future: Professional Development Reimbursement including access to SS&C University
• Work/Life Balance: Competitive holiday scheme
• Your Wellbeing: Competitive benefits designed to support the well-being of our staff
• Diversity & Inclusion: Committed to Welcoming Celebrating and Thriving on Diversity
• Training: Hands-On Team-Customised throughout your career

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. Its important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! If applicable to further explore this opportunity please apply directly with us through our Careers page on our corporate website @ explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.