Onboarding Manager
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Now more than ever the Toast team is committed to our customers. Were taking steps to help restaurants navigate these unprecedented times with technology resources and community. Our focus is on building the restaurant platform that helps restaurants adapt take control and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants by restaurant people restaurants can trust that well deliver on their needs for today while investing in experiences that will power their restaurant of the future.
Bready* to make a change
The Onboarding Manager role reports to the Director of International Onboarding and is responsible for leading all aspects of their team working in close partnership with Restaurant Success Enablement CS & Sales this role the Onboarding Manager will run the team and the regional performance as their own business responsible for productivity customer satisfaction metrics analysis performance management and revenue of their team of Onboarding Consultants This includes significant cross functional relationships with Customer Care Product Logistics Guest Strategic Operations and many other teams outside of Onboarding in ways that drive the Onboarding teams performance and our customers success through their implementation journey.
About this roll* (Responsibilities):
- Establish plans and strategies for making sure the revenue pipeline is current and reflects the proper number of projects to meet department objects; go-lives margin targets and customer satisfaction
- Interview hire develop coach and support your implementation and onboarding teams including 1:1s and running weekly meetings; Step in and assist your team with escalations
- Manage cross-functional relationships and customer expectations that contribute to a high level of customer service and revenue velocity guided by facts data and analysis to make evidence-based and customer focused decisions
- Complete projects with minimal guidance from the Director and are able to draw conclusions and communicate results based on outcomes.
- Partner closely with the Sales Team Restaurant Success & International Product Managers to ensure a seamless Customer Journey from pre-sale through the roll-out of Toast across multi-unit operations.
- The candidate would manage a team of 6-12 team members and be responsible for customers across all of Canada. A successful candidate will be located or able to regularly work in the Greater Toronto area. Expectations for the role may include travel for conferences and in-person meetings with customers as well as moderate time spent in the field in market.
Do you have the right ingredients* (Requirements)
- At least 5 years Service Delivery customer service implementation customer onboarding project management or point of sale experience in comparable industries with 3 years in a people management position. A senior individual contributor may be considered.
- Ability to plan and manage at both the strategic and operational levels with autonomy while consistently monitoring the key metrics of the business and driving process improvements.
- Strong leadership teamwork communication & cross-departmental collaboration skills
- Excellent customer service skills with the ability to coach and train others to the same
Special Sauce* (Nice to Haves)
- Experience in hospitality and POS industry preferred with P&L and margin analysis experience.
Our Spread* of Total Rewards:
We strive to provide competitive compensation and benefits programs that help to attract retain and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters changing needs. Learn more about our benefits at puns encouraged but not required
The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary our total rewards components include cash compensation (overtime bonus/commissions if eligible) benefits and equity (if eligible).
Diversity Equity and Inclusion is Baked into our Recipe for Success
At Toast our employees are our secret ingredientwhen they thrive we restaurant industry is one of the most diverse and we embrace that diversity with authenticity inclusivity respect and humility. By embedding these principles into our culture and design we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally check out: today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process please contact .
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For roles in the United States It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
Toast is a restaurant point of sale and management system that helps restaurants improve operations, increase sales and create a better guest experience.
