Assistant Manager
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Job Location:
Knoxville, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
5 days ago
Vacancies:
1 Vacancy
Job Summary
Join Knoxvilles Luxury Car Wash
Harper Auto Wash (4 locations 3 in development) delivers a clean safe friendly and premium customer experienceoutside in our express wash tunnel and inside with our Finish Lane interior cleaning service. Were hiring a hands-on Assistant Manager to lead people elevate operations and grow membership at our Parkside location!
What youll do
- Run a tight ship: Keep the tunnel vacuums grounds lounge restrooms and exterior spotless and guest-ready all day; ensure pay stations and systems run smoothly.
Own results: Hit labor-efficiency targets (cars-per-labor-hour; CPLH) schedule smartly and keep labor chemical utilities and repair costs on plan.
Grow the top line: Increase car count drive Unlimited Pass sales and execute promos.
Protect the brand: Reduce re-cleans and prevent damage with strong QC and loading procedures; maintain a 4.5 Google rating through proactive feedback follow-up and recovery.
Lead & develop a team: Coach cross-train and motivate Customer Experience (CX) Champions; foster a positive accountable safety-first culture.
Keep us running: Troubleshoot equipment execute daily/weekly/monthly PM and coordinate vendor/tech support to maximize uptime.
Admin that matters: Build people-first schedules aligned to CPLH and P&L goals approve timecards/breaks submit payroll complete checklists and file daily/weekly reports on time.
Model operational mastery (Tunnel & Finish Lane):
Vehicle handling & safety: Demonstrate and train proper loading (clear gestures eye contact confirm Neutral truck-bed/roof-rack checks use emergency stop and NoPileUps System when needed) and front/rear brush and foam gun prep.
Interior cleaning flow (Finish Lane): Set standards for team-based cleaning (windows dash/cupholders vacuuming tire shine/wheel wipe) QA (No Drive Off Without Sign Off) and time-to-clean targets.
What youll bring
Experience leading frontline teams in retail car wash QSR automotive or service operations.
A coaching mindset: consistent feedback fair discipline and a track record of growing people into leaders.
Operational discipline and a safety-first approach; standards checklists and clean guest-ready facilities.
Sales energy with integrity; confidence guiding guests to the right plan and modeling premium service.
Comfortable with tools/ladders and basic mechanical troubleshooting (well train on the specifics).
Clear communication strong judgment and follow-through in a fast-moving environment.
Physical & schedule requirements
On your feet 610 hours per day; bending stooping ladder work; lift/carry up to 75 lbs as needed.
Work indoors/outdoors in changing weather.
Availability on weekdays weekends and some holidays based on business needs.
Benefits
Medical Dental and Vision Insurance
401(k) Plan
- Employer-Paid Life Insurance
Paid Holidays
Paid Vacation
Paid Sick Time
Opportunities for Advancement
Healthy Work/Life Balance
Eligibility
Valid Drivers License
Ability to pass a drug screening per company policy
Success looks like
Profitability: Hitting CPLH and cost targets while growing volume and memberships.
Customer satisfaction: 4.5 reviews fast recovery and a consistently premium experience.
Team leadership: A fully cross-trained team high engagement and a ready bench for promotions.
Operational excellence: Safe loading clean site on-time PM/compliance and minimal downtime.
Reporting
Reports to: Store Manager
Direct reports: Supervises CX Champions during assigned shifts
Pay & perks
Competitive pay-rate with a clear growth path in a fast-growing local brand.
Health & wellness benefits uniforms and training.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Fashion Retail
- Hospitality Experience
- Assistant Manager Experience
- Basic Math
- Management Experience
- Math
- Business Management
- Leadership Experience
- Supervising Experience
- Restaurant Management
- Retail Management
About Company
Job Summary The Customer Experience Champions are the face of Harper Auto Wash and play a crucial role in creating great customer experiences. Success requires ...
