Account Manager

At Metcash youre part of something bigger. Weve got the heart of a small business with the strength and support of a big business.

When you join Metcash your work makes a real difference to independent businesses and local communities empowering you to:

• Grow your career with tailored development programs
• Thrive your way with flexible work options
• Make your mark in a high-performing values-led team

At Metcash Food were the power behind local business proudly supplying over 1600 independently owned stores across Australia and New Zealand. With trusted brands like IGA Foodland and Campbells/C-Store our stores sit at the heart of their communities offering the products and homegrown produce locals love most.

About the Opportunity

Were looking for a driven and future-focused Account Manager to join our Food this role youll manage a portfolio of independent retail accounts acting as a trusted advisor and primary relationship lead. Youll drive sustainable growth build strong partnerships and deliver commercial outcomes that support both Metcash and our retailers.

In this Role

Own and manage a defined portfolio of customer accounts
Lead customer relationships and act as the first point of contact
Develop and execute Joint Business Plans (JBPs) aligned to customer and Metcash strategies
Drive commercial outcomes including profitability merchandising and campaign execution
Provide advisory support across store operations (e.g. P&L labour replenishment)
Ensure compliance with legislation Grocery Code of Conduct and Channel Standards
Partner with cross-functional teams to deliver initiatives and operational excellence
Support execution of programs and initiatives across the retailer network
Attend and contribute to seasonal events such as Expo and Easter

Youre Likely a Match If

Proven experience in account management business development or sales
Experience working with multi-site or franchise retailers
Strong commercial acumen and understanding of margin pricing and profitability
Knowledge of retail operations and store economics (e.g. CODB compliance)
Strategic relationship management and influencing skills
Ability to translate insights into actionable strategies
Excellent communication and stakeholder engagement skills
A collaborative proactive and customer-focused mindset

Whats on offer

Were proud to offer a workplace that supports your well-being growth and belonging:

Extra Leave: Enjoy a 5th week of annual leave 2 well-being days plus 1 volunteer day annually

Career Growth: Endless learning and development opportunities

Parental Leave: 12 weeks of gender-neutral paid leave for primary carers

Inclusive Culture: Bronze Employer for LGBTQ Inclusion

Neutral Pay Gap: Gender pay gap under 5% (WGEA )

Mental Health: Gold accreditation by Mental Health Australia

Flexibility: Flex Ready and Family Friendly Workplace accredited

About Us

Join us and be part of something bigger!

Metcash is Australias leading wholesale distribution company with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125.

We believe in the power of independent family-owned businesses to shape vibrant communities. Through our food liquor and hardware pillars we help retailers become the Best Store in Their Town by providing merchandising operational and marketing support.

Were committed to diversity inclusion and sustainability and we welcome applicants from all backgrounds including First Nations. If you need support during the application process just let us know. Your privacy and dignity are always respected.