Bilingual Customer Service Representative Fort Lauderdale, FL
Share
Job Location:
Fort Lauderdale, FL - USA
Hourly Salary:
$ 17 - 17
Posted on:
18 days ago
Vacancies:
1 Vacancy
Job Summary
Job Details
Description
This is an in-office position. Must be willing and able to commute to6451 N Federal Hwy suite 500 Fort Lauderdale FL 33308.
Bilingual Customer Service Representative (Outbound) Teledentistry
About This Role
Were looking for empathetic service-driven professionals to join our Teledentistry Support Team in Fort Lauderdale FL! In this role youll connect with patients who need urgent virtual dental care helping them schedule follow up and feel supported every step of the way. If youre dependable calm under pressure and passionate about helping others this is a great opportunity to make a real impact while growing your career in a professional fast-paced office environment.
What Youll Do
- Make outbound calls to patients for appointment confirmations follow-ups and wellness checks
- Provide post-consultation support and help patients navigate next steps
- Conduct satisfaction surveys and collect health assessment information
- Reconnect with past patients for preventive or follow-up care
- Coordinate with clinical teams insurance and pharmacies as needed
- Accurately document call notes in the system
- Maintain professionalism confidentiality and compliance at all times
What Youll Need:
- 1 year of experience in a call center healthcare or telehealth environment
- Excellent communication and listening skills
- Compassionate patient demeanor and strong problem-solving ability
- Comfortable working in a fast-paced high-volume setting
- Strong attention to detail and accuracy with data entry
- Bilingual (English/Spanish) required
- Must be willing and able to commute to our office located at 6451 N Federal Hwy Suite 500 Fort Lauderdale FL 33308
Preferred Experience:
- Familiarity with dental or medical terminology
- Experience using CRM or Practice Management Systems
- Prior experience with sales or cross-selling
Whats In It For You:
- Modern Café & Lounge onsite
- Health Dental and Vision insurance
- 401(k) Savings Plan
- Employee Advancement & Career Path Development
- Promote-from-within culture
- Weekly drawings (gift cards electronics and more!)
- Paid Time Off start earning from Day 1!
- DailyPay Partner get paid daily!
#CXofficejobs
Notice of Equal Opportunity and Accommodation for Applicants with Disabilities
Connexus Resource Group is committed to providing equal employment opportunities to all qualified individuals including individuals with disabilities. If you require a reasonable accommodation to complete this application or to participate in any part of the application or hiring process please contact our Human Resources department at Requests for accommodation will be considered on a case-by-case basis in accordance with applicable federal state and local laws including the Americans with Disabilities Act (ADA). Providing this information is voluntary and will be kept confidential as required by law.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
