Rooms Division Manager

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKS #1 GREAT PLACE TO WORK 2025 AS VOTED BY OUR TEAM MEMBERS!

At Conrad London St. James we are creators of exceptional experiences for the modern luxury traveller. As a Rooms Division Manager you will play a pivotal role in shaping the guest journey leading with passion precision and a commitment to excellence that defines the Conrad brand.
We are seeking a visionary leader who will not only oversee the day-to-day operations of the Rooms Division but also elevate luxury service to new heights ensuring every guest interaction is intuitive refined and unforgettable.

A World of Rewards:
Competitive Salary plus HOD Bonus
A global travel program for team members
Meals whilst on duty
To be part of a fabulous team

What will you be doing
As Rooms Division Manager you will be responsible for the seamless coordination of all Rooms Division departments: Concierge Front Office Housekeeping and Guest Relations. You will champion our Conrad pillars: Bold Design Purposeful Service (passionately delivered) and Experiences with Impact and lead a team that serves boldly anticipates needs and crafts unforgettable moments

Your key responsibilities will include:
Leading luxury operations across the Rooms Division to ensure flawless guest experiences.
Championing guest satisfaction using feedback and insights to drive continuous improvement.
Curating a culture of excellence ensuring every team member embodies the spirit of modern luxury.
Managing departmental budgets with precision optimizing resources while maintaining elevated standards.
Setting strategic goals and aligning team performance with brand expectations.
Upholding brand and Forbes Travel Guide standards in service delivery and guest engagement.
Champion sustainability and local cultureinform guests about our initiatives and how we use locally and sustainably sourced materials and ingredients.
Uphold immaculate grooming sophisticated luxury language and flawless presentation across all guest areas and offerings
Developing talent through coaching mentoring and succession planning.
Ensuring compliance with health safety and security protocols.
Collaborating cross-functionally to deliver a seamless and personalized guest journey.
Driving loyalty through deep knowledge of Hilton Honors and its benefits.

What are we looking for
We are looking for a luxury hospitality leader who is passionate about service detail-oriented and thrives in a dynamic guest-centric environment.
A luxury hospitality leader who:
Brings proven Rooms/Front Office Management experience (luxury or lifestyle preferred).
Inspires through a refined people-first leadership style; communicates exceptionally; and thrives under pressure.
Demonstrates strong financial acumen and rigorous operational discipline.
Embodies Conrad service standards: authentic connection purposeful personalized interactions and heartfelt care in every detail.
Is passionate about destination storytelling and integrating sustainability and local culture into the guest experience.
Is accountable resilient and adaptable with the confidence to make empowered decisions that delight guests
Is familiar with Property Management Systems and modern luxury service tools.
Preferred
Degree in Hospitality or related field.
Experience leading service innovation and personalization at scale within a luxury brand.
A track record of innovation in guest experience and service personalization.

EOE/AA/Disabled/Veterans