Operations Excellence Manager

NCS is a leading technology services firm thatoperatesacross the Asia Pacific region in over 20 cities providing consulting digital services technology solutions and more. We believe in harnessing the power of technology to achieve extraordinary things creating lasting value and impact for our communities partners and people. Our diverse workforce of 13000 has delivered large-scale mission-critical and multi-platform projects for governments and enterprises in Singapore and the APAC region.

As Telco moves into its next wave of epic growth (in the next 3-5 years) we need to advance our operations to match the growth of our busines

Be an Operational Excellence Champion!

Open to opportunity to work with NCS leadership on impactful strategic projects Do you look forward to exposure to large-scale operations digital transformation initiatives and process excellence all in a supportive and innovative workplace culture

Do you enjoy working with diverse teams in the region Are you excited by the challenge of simplifying and orchestrating complex processes Invigorated by the adrenalin highs of closing every month end successfully

This role is for you!

This role is scoped focused on getting our Operations will be working closely with the Telco COO to convert Telco strategy into frictionless operations

What will you do

• Work closely and steward NCS Finance Sales Ops Business Ops on the following operations matters:
  • Division Budgets
  • Bid Process
  • New Sales Meeting Discipline and Compliance
  • Sales & Revenue Forecasts
  • Check on Delivery status quality
  • Business Review Meetings (watchlist and adjustment of EAC)
  • Financial Performance Monitoring (including cost of operations presales cost receivables collections)
  • Key Hiring Matters
• Leverage and apply dashboards and tools to improve timeliness effectiveness and accuracy of data
• Implement new systems and dashboards where necessary esp to promote early intervention.
• Structure an approach for consistency and regularity.
• Develop action plans early triggers (pre-emptive) and close follow-ups on action points
• Automate automate automate
• Publish regular intelligent consolidated summary of key messaging and action items (Telco Observability Platform)
• Establish clear and concise reporting for optimal visibility

The ideal candidate should possess

• Solid understanding of company financials levers and triggers.
• At least 10 years in operations support project management or executive assistance.
• Strong analytical sharp with numbers good organisational and communication skills.
• Familiarity with technology services process improvement or digital transformation.
• Proactive resourceful and able to adapt to a fast-paced environment.
• Excellent stakeholder management.
• Integrity professionalism and discretion working with company confidential information.
• Consultative assertive coaching and team-oriented mindset
• Bachelors degree in business administration operations or related discipline.