AI Product Owner at Service Management Processes & Solutions
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.
What youll do:
Summary:
We are looking for a(Mid to Senior) AI Product Owner Service & Support to spearhead the development of high-impact AI-driven products and services across SAPs Service & Support domain. You will work closely with cross-functional stakeholders to define implement and scale AI solutions that boost productivity and generate tangible business value across our operational processes. This role requires a strong focus on enhancing service delivery customer support and maintenance processes through innovative AI applications.
The Role:
In this role you will own the AI product lifecycle fromdiscoverand prioritization to delivery and continuous improvement. You will collaborate with business stakeholders data scientists and engineers to shape AI use cases that create measurable and ensure that product roadmaps align with SAPs AI strategy balance user needs with technicalfeasibilityandmaintaintransparency and agile execution throughout delivery.
Responsibilities:
Lead the end-to-end product lifecycle from ideation to delivery and continuous improvement
Defineprioritizeandmaintainthe AI product backlogand roadmap ensuring alignment with business goals and strategic themes
Translate business needs into clear product requirements and measurable value metrics
Collaborate with engineeringdataand design teams to deliver enterprise-grade AI solutions
Drive incremental value realization through iterative development and feedback loops
Promote AI adoption and excellence by aligning on product vision roadmap and success criteria
Engage and align stakeholders to ensure transparency buy-in and outcome-driven delivery
Apply agile andSAFeprinciples to coordinate cross-functional delivery teams and synchronize with dependent programs
What you bring:
Degree in computer scienceor a similar field
Proven experience in product ownership or product managementin AIdataorsimilardigital products
Solid understanding of AI solution lifecycles from proof of concept to production
Strong analytical and communication skills to translate businessobjectivesinto actionable delivery plans
Hands-on experience in designing developing and operating production ready AI Solution
Strong understanding of AI technologies trends and product development lifecycles
Experience with agile frameworks () andproject management tools (e.g. Jira)
Fluent English and a proactiveproblem solvingmindset
Nice to havebut nota must
Knowledge of agentic AI and generative AI frameworks ()
Understanding of support business operations & processes with strong awareness of how AI use cases can drive transformational change in this domain.
Familiarity with SAP ecosystem and enterprise AI governance tools and frameworks
Certifications with cloud and data platforms (e.g. AWS Azure Databricks)
These skills are a plus. If youdonthave experience in all these areaswellprovide the resources and training you need to become a leader incutting-edgeAI technologies.
Meet your team:
Service ManagementProcesses& Solutions holds global responsibilityforallproductsand tools that empower SAPs customer-facing and employee-facing service management processes. We are dedicated to delivering innovative solutions that drive efficiency and excellenceacrossour service ecosystem.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.
We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 438855 Work Area: Information Technology Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid
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About Company
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer soluti ... View more
