Warranty Specialist

Houston, MS - USA

Monthly Salary: Not Disclosed

Posted on: 17 days ago

Vacancies: 1 Vacancy

Job Summary

Description

The INNIO Advantage:

By combining a rich legacy in the power and gas compression space with pioneering technology INNIO brings our customers affordable reliable and sustainable energy solutions for today and tomorrow.

We are helping to meet todays energy needs with 64 GW of installed capacity and more than 50000 of our powerful Jenbacher and Waukesha engines which can be found in more than 100 countries. And by harnessing our history of energy industry firsts along with the power of digital innovation we will continue to deliver for the future.

As an Equal Opportunity Employer INNIO offers a comprehensive array of international career opportunities and understands that diversity creates excellence. Known for leadership development we aim to empower individuals to reach their full potential.

Position Overview:

The Warranty Specialist - Aftersales is responsible for managing and processing warranty claims across North America. This includes the technical evaluation of warranty requests selecting and approving required spare parts coordinating service interventions with our suppliers and supporting the technical assessment and analysis of warranty cases to continuously improve our this position you will make decisions regarding warranty eligibility and contribute significantly to customer satisfaction and product quality through professional and efficient solutions.

This position will be based at our Houston TX office in a hybrid capacity with a combination of onsite & remote workdays.

Responsibilities:

Manage and analyze warranty cases for INNIO Jenbacher products.
Select and approve necessary spare parts to ensure efficient and sustainable solutions.
Evaluate warranty claims from customers both technically and commercially.
Coordinate service interventions with suppliers under the scope of INNIO warranty.
Proactively identify potential product improvements across the installed gas engine fleet and present technical issues in quality meetings.
Document and update warranty cases to maintain traceability and transparency.
Submit warranty claims to suppliers and support procurement in cost recovery efforts.
Coordinate cross-functional initiatives across internal departments.
Support root cause analysis activities.
Perform other related duties as assigned to assist with successful operations and business continuity

Requirements:

High School Diploma or GED
Demonstrated experience as an Inventory Control Specialist Service Coordinator Operations Coordinator or similar role involving inventory management work order setup and operations support
Prior experience in production maintenance or workshop environment strongly preferred
CRM and ERP experience Salesforce and Oracle preferred
Proficiency in Microsoft Office: Word Excel & Outlook
Proficiency in English with the ability to read interpret and create documentation reports and compliance records

Knowledge Skills & Abilities:

Strong knowledge of inventory parts management operational support processes and workflow coordination to ensure efficient resource planning and timely execution of overhaul and repair activities
Excellent organizational and time management skills with the ability to prioritize multiple tasks in a fast-paced environment
Ability to communicate clearly and effectively with internal teams and external customers
Analytical and problem-solving skills to identify bottlenecks and implement workflow improvements
Commitment to safety and environmental standards
Ability to work individually and as part of a team
Ability to work in office settings including prolonged periods of sitting computer use and navigating workshop areas. Must have clear vision for reading and screen work effective verbal communication and hearing ability for in-person and phone interactions.

INNIO offers a great work environment professional development challenging careers and competitive compensation. INNIO is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin gender (including pregnancy) sexual orientation gender identity or expression age disability veteran status or any other characteristics protected by law.

Required Experience:

DescriptionThe INNIO Advantage:By combining a rich legacy in the power and gas compression space with pioneering technology INNIO brings our customers affordable reliable and sustainable energy solutions for today and tomorrow.We are helping to meet todays energy needs with 64 GW of installed capaci...