Customer Service Officer (L1) Āpiha Ratonga Kiritaki

Invercargill - New Zealand

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

Customer Service Officer

About the Role Mō te Tūranga

Are you passionate about making a positive impact on the economic and social wellbeing of New Zealand Aotearoa As a Customer Service Officer at Inland Revenue (IR) youll play a key role in delivering exceptional service and supporting long-term compliance. Youll engage with a wide range of customers using your communication and problem-solving skills to enhance their experience and help resolve their queries. This role also includes responsibilities in debt recovery where youll assist customers in managing outstanding obligations and finding sustainable solutions.

About Inland Revenue Mō te Tari Taake

Inland Revenue is the backbone of New Zealands revenue system collecting the funds that support essential services and programmes Through a focus on excellent service and fair compliance our work supports the countrys economic strength and social wellbeing.

What is the role He aha te mahi

As a Customer Service Officer (L1) based inInvercargill youll be part of a dynamic frontline team. Our work goes beyond tax we help fund and deliver services that support people across Aotearoa. This role is about more than numbers; its about people. Youll be the first point of contact for a diverse range of customers helping them understand their obligations and get things right from the start.

In this role youll take the time to understand each customers unique situation and use your judgement to help them achieve the best outcomes. A key part of your role will involve working with customers who have overdue accounts guiding them through repayment options and taking fair and empathetic steps to recover outstanding debts.

We support customers across six different service areas each with its own unique mix of communication channels. Some teams operate as fast-paced phone contact centres while others focus more on email and online messaging. By applying youre expressing interest in all areas of our customer service network. Placement will be based on where your skills are most needed ensuring you can contribute effectively from day one.

Who are we looking for Ko wai mātou e kimi nei

We welcome applications from people of all backgrounds and experiences and are looking for individuals who:

Communicate clearly and effectively
Solve problems with confidence and care
Show empathy and understanding
Adapt to different situations and people
Collaborate well in a team environment
Are comfortable using digital tools and systems
Pay attention to detail
Have experience in customer service or contact centres
Have an interest or experience in debt recovery or financial hardship support (a plus)
Have experience in making outbound calls to negotiate debt collection and confidence in assessing financial positions

What is in it for you He aha ngā painga mōu

At IR we support your wellbeing and work-life balance. Youll benefit from:
Ongoing training and development
Generous leave entitlements (annual sick parental)
A supportive inclusive workplace culture
Financial wellbeing support including payroll giving and KiwiSaver contributions

This is a full-time role of 75 hours and 50 minutes per fortnight worked between 8:00am and 6:15pm Monday to Friday with scheduled shifts based on business needs. The salary for this position is $60385 per annum. Start dates are 19 and 26 January 2026.

If you want to know more about working for Inland Revenue come along to our open night where you will hear more about the work we do and what it is like to work for Inland Revenue. The event is on Thursday 27 November at 6pm and the address is 45 Yarrow Street in Invercargill

How to Apply Me Pēhea te Tuku Tono

Ready to make a differenceApply online and attach your CV

Applications close Sunday 30 November 2025.

For questions emailand one of our team members will be in touch.

Important note: this role may close early depending on the volume of interest please apply early.

Our recruitment process includes a short video interview cognitive test face-to-face interview and reference checks.

Cultural Commitment Te Tautoko Ahurea

At IR we work together to make a meaningful difference for all New Zealanders. We honour Te Tiriti o Waitangi and uphold the principles of democracy equity and service. Our values guide us in creating a workplace where everyone feels respected supported and empowered to thrive.

Required Experience:

Unclear Seniority

DescriptionCustomer Service OfficerAbout the Role Mō te TūrangaAre you passionate about making a positive impact on the economic and social wellbeing of New Zealand Aotearoa As a Customer Service Officer at Inland Revenue (IR) youll play a key role in delivering exceptional service and supporting l...