Contract Coordinator(1 year fix-term)

Budapest - Hungary

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Location: Hungary - Budapest Job-ID: 205332 Contract type: Standard Business Unit: Others

Your future tasks will be

Monitoring the ITSM queue
- - Checking the NSTR queue in ITSM
  - Identifying and liaising with the correct resolver team
  - Drafting the quote for Service Manager approval
  - Issuing the quotes to the customer
  - Obtaining the Purchase Order from the customer to allow the work to start
  - Raising TRs (CC Mars system)
  - Keep the customer updated on progress
  - Liaising with the CC internal teams
  - Following change control for chargeable NSTRs (if required)
  - Following special escalation processes (if required)
  - Receiving/sending of completion (To customer)
  - Closing the ticket in ITSM
  - Create Invoice request
Monitoring of the NSTR mailbox
Keeping the process documentation up-to-date
IRequest creation (when required)
Any adhoc requests required by the account
Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation

You are the ideal candidate if...

You have experience of relevant business systems e.g. SAP ITSM
You have good working knowledge of Microsoft Applications
You can plan & organise your own workload
You have proven experience of high standards of customer service
You have good administrative experience
You can pay attention to detail and ensure accuracy of data
You have excellent interpersonal literacy and numeracy skills and ability to build relationships at all levels
You can build effective relationships internal and external
You ensure Customer Satisfaction is maintained
You understand the cost implications of their actions
You have ability to work within a virtual team environment as well as independently

What can we offer to you

As a future member of CC Family you will be part of a friendly family like department where you have the chance for:

Using & improving your language knowledge
Trainings & talent programmes
Language courses
Individual development pathways
Fun & Diverse atmosphere (team buildings & other ad hoc programmes)
Hybrid working
Medicover private health care package and cafeteria benefits (yearly gross 480.000 HUF and after the first year spent within the company it grows to gross 750000 HUF.)

About us

With over 20000 employees across the globe we work at the heart of digitisation advising organisations on IT strategy implementing the most appropriate technology and helping our customers to source transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the worlds greatest organisations driving digital transformation enabling people and their business.

Required Experience:

Location: Hungary - Budapest Job-ID: 205332 Contract type: Standard Business Unit: OthersYour future tasks will beMonitoring the ITSM queueChecking the NSTR queue in ITSMIdentifying and liaising with the correct resolver teamDrafting the quote for Service Manager approvalIssuing the quotes to the...

Location: Hungary - Budapest Job-ID: 205332 Contract type: Standard Business Unit: Others

Your future tasks will be

Monitoring the ITSM queue
- - Checking the NSTR queue in ITSM
  - Identifying and liaising with the correct resolver team
  - Drafting the quote for Service Manager approval
  - Issuing the quotes to the customer
  - Obtaining the Purchase Order from the customer to allow the work to start
  - Raising TRs (CC Mars system)
  - Keep the customer updated on progress
  - Liaising with the CC internal teams
  - Following change control for chargeable NSTRs (if required)
  - Following special escalation processes (if required)
  - Receiving/sending of completion (To customer)
  - Closing the ticket in ITSM
  - Create Invoice request
Monitoring of the NSTR mailbox
Keeping the process documentation up-to-date
IRequest creation (when required)
Any adhoc requests required by the account
Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation

You are the ideal candidate if...

You have experience of relevant business systems e.g. SAP ITSM
You have good working knowledge of Microsoft Applications
You can plan & organise your own workload
You have proven experience of high standards of customer service
You have good administrative experience
You can pay attention to detail and ensure accuracy of data
You have excellent interpersonal literacy and numeracy skills and ability to build relationships at all levels
You can build effective relationships internal and external
You ensure Customer Satisfaction is maintained
You understand the cost implications of their actions
You have ability to work within a virtual team environment as well as independently

What can we offer to you

As a future member of CC Family you will be part of a friendly family like department where you have the chance for:

Using & improving your language knowledge
Trainings & talent programmes
Language courses
Individual development pathways
Fun & Diverse atmosphere (team buildings & other ad hoc programmes)
Hybrid working
Medicover private health care package and cafeteria benefits (yearly gross 480.000 HUF and after the first year spent within the company it grows to gross 750000 HUF.)

About us

Required Experience:

Key Skills

IVR
SOAP
Avaya
Solaris
Cost Accounting Standards
Database Design
Hibernate
ITIL
Weblogic
Express.js
Contracts
ASP

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