Workplace Analytics Manager
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Job Summary
Location: UK - Birmingham UK - Edinburgh UK - Hatfield UK - London UK - Manchester UK - Milton Keynes UK - Nottingham UK - Reading Job-ID: 216116 Contract type: Standard Business Unit: Information Technology
Life on the team
Were looking for a proactive and data-driven Workplace Analytics Manager to deliver exceptional end-user experience across our customers environments. Youll turn analytics and data insights into tangible improvements that enhance user satisfaction efficiency and business productivity.
In this role youll lead a team of Proactive Engineers manage service delivery and act as the primary customer interface driving automation continuous improvement and measurable service outcomes.
What youll do
- Lead and deliver Workplace Analytics Management (WAM) service for one or more key customers.
- Use analytics to identify opportunities for automation remote actions and process improvements.
- Drive a fix-forward culture focused on user experience not just SLAs.
- Oversee service delivery governance reporting and customer reviews.
- Monitor performance dashboards and use insights to recommend improvements.
- Ensure contractual compliance risk mitigation and security adherence.
- Collaborate with internal teams and service partners to design and deliver value-add solutions.
- Share best practices and lessons learned across Computacenter accounts.
- Support presales and service design teams with DEM expertise where needed.
What youll need
- Current SC Clearance (essential) or clearable
- Strong background in Service Delivery and data analytics.
- Experience with end-user analytics tools (e.g. Nexthink Systrack ControlUp Aternity 1E Ivanti Workelevate Liquidware).
- Proven ability to interpret data and drive customer-centric improvements.
- Excellent communication presentation and stakeholder management skills.
- Experience managing improvement initiatives automations and complex problems.
- Knowledge of XLAs and End User Sentiment metrics.
Additional information
- Location: Remote with some travel
- Hours: 37.5
- Role type: Permanent
About us
We are a leading independent technology and services provider trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source transform and manage their technology infrastructure to deliver digital transformation enabling people and their business.
Our business may be about technology but first of all its about people
With over 20000 people across 22 countries we are proud of our inclusive culture - where everyone can thrive feel valued and truly belong.
As an equal opportunities employer were committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits regardless of your age disability ethnicity gender identity or any other characteristics protected by law. What matters most to us is that you share our vision and values and bring the experience and skills were looking for.
We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability.
If you share our values and want to make a meaningful impact in a supportive forward-thinking environment - wed love to hear from you!
Required Experience:
Manager
Key Skills
- Adobe Analytics
- Data Analytics
- SQL
- Attribution Modeling
- Power BI
- R
- Regression Analysis
- Data Visualization
- Tableau
- Data Mining
- SAS
- Analytics
About Company
Unsere Kunden sind einige der größten Organisationen der Welt. Wir arbeiten hart daran, sie kennen zu lernen, ihre Bedürfnisse zu verstehen und sie in den Mittelpunkt unseres Handelns zu stellen.
