Patient Experience Specialist-Nursing Administration
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Job Location:
Des Moines, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Overview
Champion Exceptional Patient Experiences at UnityPoint Health
Join our Nursing Administration team as a Patient Experience Specialist where youll play a key role in implementing and continuously improving strategies that enhance the patient and family experience.
In this role youll partner with leaders and team members to drive initiatives focused on education data analysis communication reward and recognition and patient engagementall aimed at building trust and delivering outstanding care.
If youre passionate about creating meaningful experiences and fostering a culture of excellence wed love to have you on our team.
Why UnityPoint Health
At UnityPoint Health you matter. Were proud to be recognized as a Top 150 Place to Work in Healthcare by Beckers Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options that align with your needs and priorities no matter what life stage youre in. Here are just a few:
- Expect paid time off parental leave 401K matching and an employee recognition program.
- Dental and health insurance paid holidays short and long-term disability and more. We even offer pet insurance for your four-legged family members.
- Early access to earned wages with Daily Pay tuition reimbursement to help further your career and adoption assistance to help you grow your family.
With a collective goal to champion a culture of belonging where everyone feels valued and respected we honor the ways people are unique and embrace what brings us together.
And we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
Find a fulfilling career and make a difference with UnityPoint Health.
Responsibilities
- Support departments in developing improvement plans
- Analyze and develop industry best practices
- Execute experience mapping activities
- Develop and lead experience projects for assigned service area in alignment with system objectives
- Partner with leaders and team members to hardwire patient-centered foundational behaviors
- Facilitate education focused on patient experience best practices and organizational values
- Support patient experience improvement initiatives
- Monitor and interpret data from patient experience surveys complaints and grievances and external sources
- Design and distribute reports and presentations to communicate trends and insights
Qualifications
Experience:Bachelors Degree in healthcare administration social work nursing communications or related field required
Experience:2 years in healthcare and/or customer service experience required
Required Experience:
IC
Key Skills
- Nurse Management
- Patient Care
- Hospital Experience
- Employee Evaluation
- Acute Care
- Healthcare Management
- Management Experience
- Primary Care Experience
- Conflict Management
- Nursing
- Leadership Experience
- Supervising Experience
About Company
As an integrated health system, we provide care throughout Iowa, western Illinois and southern Wisconsin in not-for-profit hospitals, clinics and home health settings.
