Technical Implementation Engineer

About Telnyx

Telnyx is an industry leader thats not just imagining the future of global connectivitywere building it. From architecting and amplifying the reach of a private global multi-cloud IP network to bringing hyperlocal edge technology right to your fingertips through intuitive APIs were shaping a new era of seamless interconnection between people devices and applications.

Were driven by a desire to transform and modernize whats antiquated automate the manual and solve real-world problems through innovative connectivity solutions. As a testament to our success were proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.

Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us you can be part of laying the foundations for this interconnected future. Were currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.

The Role

At Telnyx we empower companies to build scalable global communications products. As a Technical Implementation Engineer youll work directly with our onboarding customers to implement optimize and execute their integrations on to the Telnyx platform. You wont just help customers get startedyoull be their partner in solving complex telecom and connectivity challenges.
From embedding real-time messaging into global FinTechs to scaling secure voice and AI infrastructure for HealthTech platforms your work will shape how companies communicate at scale.
This is a hands-on technical role where youll act as a bridge between our cutting-edge telecom APIs Mission Control Platform and the real-world business systems of our customers.

Responsibilities

• Own technical implementation end-to-end: Youll lead onboarding for customers translating their goals into technical success and custom configuration on the Telnyx platform.
• Develop solutions: Whether integrating SIP trunks with cloud PBXs or optimizing webhook delivery pipelines youll solve customer challenges using code configuration and creativity.
• Collaborate cross-functionally: Partner with Solutions Engineers Product and Support to ensure customer success through deployment and beyond.
• Deploy with impact: The cutting edge of AI innovation today is in real-time communications and your work will support those businesses and more.
• Continuously improve: Use customer feedback onboarding metrics and your own insights to iterate on the implementation process and help scale our technical onboarding playbooks.

What Were Looking For

• Technical Expertise: Proficiency with APIs telecom systems (e.g. SIP WebRTC call routing) and cloud platforms. Youre comfortable writing and debugging code in Python JavaScript or similar.
• Systems Thinker: You can architect how Telnyx fits into a customers broader tech stack and anticipate integration challenges before they surface.
• Problem Solver: You love untangling technical puzzles and building solutions that stick.
• Customer-Facing Engineer: Youre just as comfortable diving into packet captures as you are leading a technical onboarding call with a CTO.
• Adaptable Collaborator: You thrive in dynamic high-autonomy environments where each customer is different and the playbook evolves daily.
• Experience: 2 years in a technical roleimplementation engineering customer engineering solutions architecture or a similar capacity.

Bonus Points For

• Experience in telecom VoIP or programmable communications
• Familiarity with authentication protocols (e.g. OAuth token-based auth)
• Experience with tools like Postman Wireshark or SIP debuggers

• Share Options
• 401(k): Human Interest Plan w/ 4% Company Match (Eligible After 3 Months)
• Healthcare & Dental: Company Covers 50%
• Flexible Paid Time Off (Flex PTO)
• And More

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