Senior Design Specialist
Share
Job Location:
Auckland - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Kia ora!
At Air New Zealand were shaping the future of travel and reimagining what exceptional customer experiences look like. Were looking for a Senior Design Specialist to join our Experience Design team to design and deliver high-value experiences that bring our unique brand of care and innovation to life across the customer journey.
This role is all about creating experiences that customers remember and this role will lead initiatives that translate deep customer understanding into experiences that inspire loyalty and pride experiences that reflect who we are as Air New Zealand. Youll collaborate with internal teams external partners and suppliers to shape the moments that make Air New Zealand truly stand out.
If you thrive at the intersection of creativity strategy and delivery and youre passionate about turning insights into meaningful change wed love to hear from you.
About the role
Youll play a key role in designing and optimising customer experiences across multiple touchpoints. Youll bring design leadership to complex challenges guiding teams and stakeholders to make decisions grounded in customer insight and business value.
This involves partnering across disciplines to turn customer insights into tangible improvements. From rethinking existing products and services to exploring future innovations youll help ensure every decision reflects Air New Zealands commitment to care and Kiwi ingenuity.
Youll balance creative ambition with operational and commercial reality by working with stakeholders across the business to bring ideas to life. Youll embed design principles lead collaborative workshops and mentor others to elevate design practice and consistency. Youll contribute to frameworks and processes that help us design and deliver experiences more effectively across the business.
Youll also contribute to how we operationalise new experience concepts considering everything from regulatory requirements to how innovations are commercialised and scaled across the customer journey. The work is varied visible and high-impact covering initiatives that touch every stage of the travel experience.
This is a highly visible role that influences how we innovate test and scale new experience concepts balancing creativity with commercial and operational realities to ensure sustainable impact.
About you
Youll have strong experience in advocating for improving and creating the customer experience; ideally in complex multi-stakeholder environments. Youre a natural collaborator whos comfortable influencing negotiating and aligning people behind a shared vision.
Key experience were looking for includes:
Proven ability to translate customer insights into actionable improvements
Experience delivering initiatives that improve customer engagement satisfaction or retention
Strong understanding of end-to-end experience design and CX strategy
Ability to balance commercial operational and brand priorities
Excellent communication and relationship skills with confidence engaging at all levels
A growth mindset curiosity and adaptability to thrive in a fast-evolving environment
Youll also bring the capability to embed consistent CX processes and frameworks helping the chapter work more efficiently while supporting and coaching team members.
Why Air New Zealand
This is an opportunity to help define what great looks like for our customers. Youll join a high-profile area of the business thats central to our customer promise and future innovation roadmap.
At Air New Zealand our people are what set us apart. Were committed to creating a truly inclusive workplace that celebrates diversity of thought and experience where everyone can contribute grow and thrive.
If this sounds like you apply today and help us shape the future of customer experience at Air New Zealand.
Additional Information :
At Air New Zealand we are proudly committed to diversity equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset because while everything else we do in our operation can be replicated by our competitors it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles. We encourage candidates from diverse backgrounds including those with a disability additional health and mental health needs and/or are neurodiverse to apply for our roles.
If you have encountered any accessibility barriers and require further information or reasonable accommodations to our recruitment process please reach out to the recruiter listed on this job advert so they are able to support you to freely participate equitably in our recruitment and selection process.
Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua kia tina.
Seek to bring distant horizons closer. Once near seize them and make them your reality.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Computer Hardware
- Mac Os
- Manufacturing & Controls
- Root cause Analysis
- Windows
- Customer Support
- Remote Access Software
- Operating Systems
- Encryption
- Remedy
- Chemistry
- Cerner
