Customer Delivery Manager Senior Experienced (REF4787W)
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Job Location:
Any - Hungary
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
- Accountable and primary responsible for managing contract fulfillment with focus on time quality and cost.
- Coordinate service delivery activities between the organizational units and supervise their work.
- Overall responsibility for the E2E execution of service requests.
- Primarily responsible for escalation and claim management.
- Ensure compliance with deadlines and expected service levels.
- Apply adequate project delivery methodologies tools techniques and processes.
- Manage financial and service reporting along with the respective procedures and planning.
- Responsible for external/internal cost-saving initiatives as part of the continuous improvement.
Qualifications :
- At least 3-5 years of professional experience in the IT-industry with experience in the Service Delivery Management field
- Relevant technical and/or Operations Management related experience is necessary
- Applied knowledge of ITIL and Agile concepts with experience in Process management
- Outstanding communication skills with fluency in both German (C1 level) and English (C1/B2 level)
- Strong presentation and moderating skills
- Ability to prioritize and handle multiple projects with shifting deadlines
- Flexibility and willingness to expand beyond the traditional Service Delivery Management approach
- Relevant experience with utilizing ticketing tools along with a solid grasp of security protocols
- Knowledge of networking and cloud technologies is an advantage
- Experience in in-depth contract management is advantageous
Additional Information :
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Project Management Methodology
- Kanban
- Project / Program Management
- Agile
- Waterfall
- Project Leadership
- Application Development
- Project Management
- Scrum
- Microsoft Project
- SDLC
- Project Implementation
About Company
The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH w ... View more
