Unemployment Insurance Claims Manager

Were looking for a dynamic leader to guide our Claims team toward excellence. Youll ensure performance goals service levels and quality standards are consistently met while promoting a culture of collaboration and continuous improvement. You will work remotely and reporting to the Director of Unemployment Claims.

What Youll Do

• Lead and Inspire: Provide full leadership support to the Claims team driving accountability and professional growth.
• Improve Operations: Oversee daily workflows claim volumes and processing timelines to maintain peak efficiency and quality.
• Be the Go-To Expert: Serve as the primary escalation point for complex claim scenarios and team concerns offering clear guidance and solutions.
• Coach for Success: Conduct regular team huddles and coaching sessions to build skills and confidence.
• Ensure Compliance: Maintain adherence to internal audit standards and regulatory requirements.
• Represent with Impact: Join client meetings and calls for strategic accounts or escalated issues showcasing our commitment to service.
• Guide Strategy: Share insights with senior leadership on team performance client trends and operational challenges to shape future plans.
• Manage Logistics: Coordinate schedules coverage and task reallocation to keep workflows seamless.
• Innovate & Improve: Identify and implement process enhancements that boost efficiency and team effectiveness.

Qualifications :

Qualifications

• Experience:
  • 5 years in unemployment insurance claims workforce development or related public benefits administration
  • 2 years of people leadership experience managing high-volume claims processing teams or customer service operations
• Knowledge & Skills:
  • Strong understanding of federal and state unemployment insurance laws policies and procedures
  • Experience managing operations in a regulated or audit-driven environment
• Preferred Background:
  • Claims adjudication fraud detection or appeals experience

Benefits/Perks:

• Great compensation package and bonus plan.
• Core benefits including medical dental vision and matching 401K.
• Flexible time off including volunteer time off vacation sick and 12-paid holidays.

Additional Information :

Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

Remote Work :

No

Employment Type :

Full-time