ServiceNow Enterprise Service Management (ESM) Senior Consultant Tech Consulting Open Location

ServiceNow Senior Consultant Enterprise Service Management (ESM)

In the digital economy it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes systems and information is vital but can be a risky investment in such a rapidly changing environment. Thats why some of the most prestigious businesses worldwide look to us for authoritative agile and efficient solutions for business decision-making. As a ServiceNow Senior Consultant youll play a leading role in that mission providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around.

The opportunity

Youll lead ServiceNow Transformation teams in a rapidly growing area of the business. Its a client visible role in which youll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills as well build relationships and obtain experiences that will define your career.

As a Senior Technology Analyst you will play a pivotal role in bridging the gap between business needs and technical solutions. You will interact with business stakeholders to gather and analyze requirements ensuring that newly implemented technology solutions meet their needs. Your collaboration with technical teams will be essential in designing and delivering effective system architecture solutions.

Your key responsibilities

.In this role you will spend your time engaging with clients and internal teams to ensure successful project delivery. You will face challenges that require analytical thinking and problem-solving skills providing you with opportunities to learn and grow in a dynamic environment. This position may require regular travel to meet with clients allowing you to build relationships and understand their needs better. Key responsibilities include:

• Interacting with business stakeholders to evaluate business models and processes.
• Analyzing newly implemented technology solutions to verify they meet business requirements.
• Collaborating with technical teams to design and deliver system architecture solutions.

Skills and attributes for success

Here youll serve a wide portfolio of clients - each with their own backgrounds strengths and ambitions so no two days will be the same. That could mean working to improve our customers ESM or Global Business Services (GBS) processes or evaluating how AI can streamline delivery. Wherever you find yourself youll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation.

• Act as a workstream lead across all aspects of ServiceNow ESM/GBS (HR Service Delivery Field Service Management Customer Service Management and Source to Pay) engagements and solution delivery including but not limited to engagement management design configuration/development testing and deployment phases
• Ability to manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources (e.g. consultants developers and testers)
• Provide guidance and industry leading practice expertise for ServiceNow ESM/GBS process implementations including how specific business objectives can be met through process and technology transformation
• Ability to analyze a companys ESM/GBS people process and technology capabilities provide leading practice recommendations and contribute insights to strategic roadmaps
• Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources

• Experience in waterfall and agile delivery models including supporting management activities such as planning status reporting budgets and risk and issue logs
• Ability to create high quality deliverables and project artifacts

To qualify for the role you must have

• A bachelors degree preferably in Computer Science Information Systems Management Engineering or similar discipline
• Typically no less than 2 - 4 years relevant ServiceNow project experience
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
• Minimum of 1 of the following ServiceNow certifications:
  • ServiceNow Certified Implementation Specialist HR Service Delivery
  • ServiceNow Certified Implementation Specialist Customer Service Management
  • ServiceNow Certified Implementation Specialist Field Service Management
• 3 years of Big 4 or equivalent consulting experience
• Excellent soft skills communication (written/verbal) adaptability problem solving teamwork relationship building dependability and organization
• Experience leading teams and supervising others

• A drivers license valid in the U.S.
• Ability to travel to meet client needs

Ideally youll also have

• Performance analytics and reporting experience certifications are a plus
• Source to Pay Employee Center Legal Service Delivery and Workplace Service Delivery experience certifications are a plus
• Experience in ServiceNows AI solutions (Now Assist Agentic AI Control Tower)

What we look for

We seek individuals who are proactive innovative and eager to contribute to team success. Top performers are those who demonstrate strong analytical skills the ability to communicate effectively and a passion for technology and its impact on business.