Customer Service Rep (02727) 310 South Creek Drive
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Job Location:
Manteno, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a friendly and dedicated Customer Service Representative to join our team at our Manteno United States location. As a Customer Service Rep you will be the primary point of contact for our valued customers providing exceptional support and ensuring their satisfaction with our products and services.
- Answer incoming customer calls emails and chat messages in a timely and professional manner
- Address customer inquiries concerns and complaints with empathy and patience
- Process orders returns and exchanges accurately and efficiently
- Maintain up-to-date knowledge of company products services and policies
- Collaborate with other departments to resolve complex customer issues
- Document customer interactions and update account information in our customer service software
- Identify and escalate priority issues when necessary
- Provide suggestions for improving customer service processes and procedures
- Maintain a positive and supportive attitude while handling multiple tasks simultaneously
Qualifications :
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency in customer service software and basic computer skills
- Ability to multi-task and prioritize in a fast-paced environment
- Previous customer service experience preferred
- High school diploma or equivalent
- Patient and empathetic demeanor with a genuine desire to help others
- Ability to remain calm and professional in challenging situations
- Strong team player with a positive attitude
- Flexibility to work various shifts as needed
Additional Information :
BENEFITS
- Flexible Hours
- Competitive wages
- Employee discount on all food items
- Advancement opportunities
- Paid Training
- Incredible Bonus Structure
FULL TIME DRIVERS BENEFITS (in addition to above benefits):
- Offered Health Dental & Vision Insurance after 60 days of employment
- Voluntary accident coverage/Critical illness coverage
- Flexible Spending Accounts
- Ability to contribute to a 401(k)
Remote Work :
No
Employment Type :
Part-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Whats behind one of the worlds top public restaurant brands? Fun and innovative franchise and corporate team members who are driven to win. Inspired to make each day better than the last, people may join for different reasons but what motivates them to stay are the passionate and ta ... View more
