Key Account Manager

We are hiring a Key Account Manager (Enterprise) to drive growth and strengthen relationships across Singapore and Malaysias leading restaurant groups.

This role is ideal for a strategic data-driven relationship builder who thrives in managing multi-outlet F&B brands aligning commercial outcomes with client success and unlocking new revenue opportunities across TabSquares ecosystem.

You will be responsible for retention upsell and expansion within a defined portfolio of top-tier enterprise accounts while also identifying and closing new opportunities within those groups.

You will report to the Head of Commercial APAC and work closely with the Success Product and Marketing teams to deliver measurable revenue growth and long-term partnerships.

Key Responsibilities:

1. Strategic Account Management

• Own end-to-end relationship with key enterprise restaurant groups across Singapore and Malaysia.

• Serve as the main commercial contact for CXOs digital transformation heads and operations leaders.

• Conduct regular QBRs (Quarterly Business Reviews) to review performance align on KPIs and co-create growth plans.

2. Revenue Growth & Expansion

• Identify upsell and cross-sell opportunities across TabSquares suite (SmartQR Kiosk Payments SmartEngage etc.).

• Partner with Success Managers and Solutions Consultants to structure multi-outlet rollouts and new feature adoption.

• Negotiate renewals and multi-year agreements to expand share of wallet and account profitability.

3. Retention & Relationship Health

• Monitor account health engagement metrics and product usage to anticipate churn risks.

• Develop joint success plans for each key account to drive measurable outcomes (e.g. GMV growth customer retention marketing ROI).

• Build trust by acting as a proactive advisor offering insights benchmarking data and new solutions aligned with client goals.

4. Market & Competitive Intelligence

• Track competitor activities pricing and product adoption trends within major F&B groups.

• Share intelligence with product and leadership teams to refine go-to-market and feature priorities.

• Identify potential pilot or co-marketing opportunities with strategic clients.

5. Commercial Planning & Reporting

• Maintain accurate CRM records renewal dates and revenue forecasts.

• Prepare and present monthly business reviews and performance reports by account.

• Contribute to regional account planning forecasting and quarterly growth targets.

Qualifications :

• 5 - 8 years of experience in B2B account management key account or enterprise sales roles - preferably in SaaS Payments or F&B Tech.

• Proven track record managing multi-location clients and driving retention and upsell.

• Strong commercial acumen negotiation and relationship management skills at both CXO and operational levels.

• Experience handling cross-border or regional accounts across Singapore and Malaysia is highly preferred.

• Proficiency with CRM tools (e.g. Salesforce Pipedrive) and data-driven account planning.

• Strong presentation and communication skills with the ability to influence stakeholders.

• Self-driven structured and comfortable managing complex enterprise relationships with multiple decision-makers.

• Fluency in English required; Mandarin or Bahasa Malaysia proficiency is a plus.

Remote Work :

No

Employment Type :

Full-time