Executive, Analytics & Insights Retail Vertical

Guarantee customer satisfaction through the implementation of a modern and agile customer service aligned to expectations and fulfilling the responsibilities agreed for the position.

Service Management

• Ensure the delivery of value analysis in a timely manner aligned with strategic business priorities defined in the Account Plan with the client.
• Support the generation of thought leadership materials.
• Support account executives building materials to new conversations with prospect clients

Efficiency / standardization / transformation

• Make use of the CX platform in presentations and ensure the incorporation of guided analytics as a fundamental part of analytics promoting self-service in clients.

Governance

• Ensure implementation of CSO 2.0 tool to standardize and document how requests are made by customers.
• Control over internal work times (time tracker).
• Mapping of all deliverables committed to with the customer
• Achieving transparency in responses commitments and constant communication (used as a negotiation and service management tool)
• Fulfillment of the service model agreed with the client (service mix).

ROI

• In small clients will (less tiered D or Bronze) be the point of direct contact with the client and to escalate issues that go then to the AD (the ideal scenario is to have a consultant but does not give the quantity)

Self-development

• Comply with the internal training and certification process defined by the company (onboarding and NielsenIQ academy).
• Incorporation of the service code and golden rules in the day-to-day business.
• Career Path auto management.

Promote self service to customers

• Promote the use and application of CX (data pull reporting business issues that can be solved by guided analytics)
• Promote the use of CSO for quality issues special customer requirements and information available in knowledge NielsenIQ
• Plan trainings with clients to ensure the above-mentioned points.

Qualifications :

• Fresh Graduates or Early Career Applicants are encouraged to apply 
• At least a bachelors degree preferably in business economics mathematics data analytics statistics or equivalent 
• 6 months  to 1 year work experience preferably within consumer or trade marketing analytics and insights or market research 
• Knowledge of the Consumer-Packaged Goods (CPG) industry 
• Knowledge of research techniques and methodologies would be an advantage. 
• Excellent analytical skills 
• Excellent communication skills and presentation skills 
• An ability to work independently and in a team. 
• Good interpersonal skills are a must. 
• Fluent in spoken and written English.

Additional Information :

Remote-hybrid based role must be physically located within Philippines and candidate must be a Country/Region Resident

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

For more information visit

Want to keep up with our latest updates

Follow us on: LinkedIn  Instagram  Twitter  Facebook

Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

No

Employment Type :

Full-time