Assistant Director of Food & Beverage (Pre Opening) Waldorf Astoria

With thousands of hotels in over 100 countries and territories Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience we offer the millions oftravellerswho stay with us every year a welcome they will never addition to our flagship brand Hilton Hotels & Resorts the family of brands includes Waldorf Astoria LXR Conrad Canopy Curio Collection DoubleTree Hilton Garden Inn Hampton and many others.

If you appreciate the impact global travel can have on the world you may be just the person we are looking for to work as a Hilton Team Member. Because its with Hilton where we never forget the reason were here: to delight our guests Team Members and owners alike.

The Assistant Director of Food & Beverage has the key responsibility of ensuring that all Food & Beverage outlets In-Room Dining Conference and Banqueting operations are managed as successful independent profit centers ensuring maximum guest satisfaction and consistency in line with Hilton International standards. He / she will achieve these through the key strategies of planning controlling organizing and marketing.

What will I be doing

Guest Experience Excellence

• Respond promptly and effectively to guest team and supplier inquiries.
• Provide immediate solutions to simple problems and improvise effectively in emergencies.
• Anticipate guest needs gather feedback and implement service improvements.
• Handle guest complaints constructively ensuring follow-up and communication with the F&B Director.
• Ensure all guest requests are addressed promptly while assisting on the floor during operations.
• Identify causes of guest satisfaction/dissatisfaction and escalate insights appropriately.
• Consistently deliver service standards as outlined in the Guest Satisfaction and SOP manuals.

Compliance & Safety

• Respect procedures maintain punctuality and uphold professional appearance.
• Ensure adherence to licensing OH&S legislation and company safety standards.
• Implement safe and healthy working practices at all times.
• Monitor compliance with rules and procedures advising staff to prevent quality or safety lapses.
• Adhere to hotel security and emergency policies and ensure team understanding.

Team Management & Development

• Lead by example as a peacemaker fostering a collaborative and friendly environment.
• Promote respect for diverse cultures and encourage consensus-building.
• Support team flexibility openness to ideas and adaptability to change.
• Conduct recruitment interviews ensure effective onboarding and provide clear role information.
• Deliver regular appraisals feedback and performance reviews.
• Develop and implement training plans evaluate activities and assign projects for growth.
• Maintain grooming and uniform standards across the team.
• Communicate company strategy departmental goals and hotel activities regularly.
• Set and maintain departmental leave plans.

Operational Leadership

• Plan prioritize and control daily operations to ensure smooth service.
• Delegate duties and authority effectively maintaining clear structures in your absence.
• Coordinate with Front Office Groups & Tours Engineering and Housekeeping to optimize operations.
• Participate in service duties during peak periods when necessary.
• Maintain technical knowledge and skills required for the role.
• Attend and contribute to F&B operational and roster meetings.
• Collaborate with the F&B Director and Executive Chef on menu changes aligned with trends and market demand.

Sales & Marketing Collaboration

• Assist in preparing event brochures and outlet promotions.
• Identify and act on potential sales leads.
• Create a culture where everyone sells.
• Set ambitious sales objectives for self and team driving continuous improvement.

Financial Oversight

• Use key monitors and financial targets to evaluate departmental performance.
• Produce accurate financial and operating reports as required.
• Forecast revenues and costs analyzing variances against plan.
• Control costs in line with company procedures without compromising standards.
• Work with F&B Cost Control to ensure timely stock takes and cost targets are met.

Professional Conduct

• Demonstrate trustworthiness accountability and precision in all tasks.
• Take responsibility for personal work quality and encourage the same in the team.
• Carry out any other reasonable duties as assigned.

The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

EOE/AA/Disabled/Veterans

What are we looking for

An Assistant Director of Food & Beverage serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitudebehaviours skills and values that follow:

2-4 years in a managerial position in a 4 / 5-star category hotel.

Familiar with computer systems.

Considerable skill in math and algebraic equations using percentages.

Able to communicate in English both verbally and in writing with guests and employees some of whom will require high levels of patience tact and diplomacy to defuse anger and to collect.

Motivated and committed approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledgein order toimprove personal performance.

Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.

Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.

Diplomatic and shows enthusiasm and conviction that encourages guests to try new experiences.

Strong F&B and Conference & Banqueting operations knowledge and skills.

Strong leadership people management and training skills.

Guest oriented and able to confidently build and exceed service standards.

Thorough knowledge of service cost control in F&Blabourcontrols beverage menu writing maintenance merchandising computer and accountings.

Strong interpersonal skills and attention to details.

Key strengths (under the 9 competencies) in people management communication and planning.

Thorough knowledge of food and beverage operations including food beverages supervisory aspects service techniques and guest interaction.

Able to work under pressure and deal with stressful situations during busy periods.

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisuretravellersthe finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!