Program Delivery Analyst

Reporting to the Manager Program Support the Program Delivery Analyst will have a wide range of duties all of which are in the spirit of ensuring program success through the successful management of compliance programs as part of Assents Professional Services department. The Program Delivery Analyst will play an important role in supporting the program delivery activities as defined by Assents customers through the Program Consulting team.  

• Support program delivery and execution for our clients. Your role has a wide ranges of duties of which your focus may change based on business needs including but not limited to:
  • Preparing key project deliverables for including program guides and supplier email communication language working closely with Associate Consultants Consultants and Senior Consultants; 
  • Standard and custom report preparation and dashboard updates for client programs including progress reports communication status reports and/or supplier feedback reports both for clients and Assent colleagues;
  • Complete detailed account reviews to support the development and execution of strategic program initiatives with internal account teams;
  • Supporting custom data analysis requests as provided by Associate Consultants Consultants and Senior Consultants with approval from the Program Delivery Lead;
  • Configuring business workflows and downstream documentation in client systems;
  • Supporting Supplier Feedback resolution including following up with clients to help retrieve information for their suppliers in support of successful programs;
  • Supporting Client Feedback Processing; send feedback from clients back to their respective suppliers update data tags to reflect current statuses and ensure that we have updated information on file;
  • Meeting with clients as required to support their Supplier Feedback resolution;
  • Schedule activities with Supplier Success for strategic phone calls and direct mails to non-responsive suppliers for key programs;
  • Execute on proactive program initiatives as defined by the Program Delivery Lead and Program Delivery Specialists.
• Possess intermediate regulatory knowledge in order to efficiently support our client program needs;
• Keep informed of Product releases and updates in order to efficiently support our clients program needs

Qualifications :

• Excellent oral and written communication skills in English - you communicate clearly concisely and with tact additional languages are considered an asset;
• Demonstrates knowledge and understanding of standard regulations and non standard regulations Understanding basic best practices on program planning and execution
• Bachelors Degree/Higher diploma from a recognized learning institution;
• 1-2 years related work experience (eg. administration reporting research & data customer deliverables);
• Proven experience learning a proprietary software tool would be considered an asset; 
• Ability to manage time effectively and juggle multiple priorities at one time;
• Solid Excel and data management and analysis skills;
• Computer proficiency using MS Office Suite and Google Applications;
• Problem-solver who is a fast learner self-motivated and willing to go the extra mile;
• You are emotionally intelligent - you are self-aware can see things from various points of view and self-regulate;
• You are intellectually curious with excellent problem-solving skills;
• You anticipate understand and respond to the needs of others and are proactive about communicating;
• You are highly adaptable flexible and thrive in a fast-paced dynamic business environment;
• You are a strong team player are always willing to lend a helping hand and are motivated to contribute your expertise to a diverse pool of resources to support business goals;
• You are a critical thinker and can suggest implement and support efficient and effective operations;
• You are open to feedback coachable and always striving to self-improve. 

Additional Information :

At Assent we are uniquely positioned to make meaningful impactful changes in the world around us. If you believe in doing work that matters we want you to join our team.

Life at Assent

• Wellness: We believe that you and your familys well being is important. As a result we offer vacation time that increases with tenure comprehensive benefits packages (details vary by country) life leave days and more.

• Financial Benefits: Its not all about the money well its a little about the money. We understand that financial health is important and we offer a competitive base salary a corporate bonus program retirement savings options and more.

• Life at Assent: There is purpose beyond your work. We provide our team members with volunteer days flexible work options and opportunities to get involved in corporate giving initiatives.

• Lifelong Learning: At Assent curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

• Work The Way That Works for You: Your work and life should be balanced in a way that is purposeful for you. We offer flexible working environments for our team. Choose a space that meets your unique needs.

At Assent we are committed to growing and sustaining an environment where our team members feel included valued and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences and fostering a culture of belonging where all team members are included treated with dignity and respect promoted on their merits and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process please contact and we will be happy to help.  

Remote Work :

Yes

Employment Type :

Full-time