Supervisor Capacity Management

This Supervisor-Capacity Management is a player coach who leads a team of Capacity Managers responsible for securing and maintaining reliable carrier capacity across all markets. This leadership role ensures operational excellence and team development while driving accountability and performance in a fast-paced logistics environment. The Supervisor focuses on execution coaching and KPI management serving as the link between frontline operations and senior leadership.

Key Responsibilities

Team Leadership & Development

• Lead and coach Capacity Managers to meet performance goals related to margin on-time delivery and carrier utilization

• Conduct regular 1:1s performance reviews and team huddles to reinforce priorities and skill development

• Actively involved in the recruitment process including conducting interviews for prospective team members

• Foster a collaborative high-energy culture aligned with All in to Win² values

Operational Execution

• Oversee daily load coverage across all markets ensuring customer expectations are met

• Actively contribute to load booking and carrier relationship development in a player coach capacity

• Monitor KPIs including load count pre-book% tracking compliance call volume and margin

• Partner with Planning and Account Management to align capacity with customer needs

• Escalate service issues and coverage gaps to leadership

Carrier Relations

• Support team in building and maintaining carrier relationships

• Ensure carrier compliance with company standards and regulations

• Review carrier scorecards and guide coaching conversations

Process & Technology Adoption

• Enforce SOPs and drive adoption of tools like Macropoint Text Locate and Highway

• Identify workflow improvements to increase team efficiency and accuracy

• Support automation initiatives as directed by leadership

Communication & Reporting

• Provide updates to DirectorLogistics Operations

• Serve as the escalation point for day-to-day coverage issues

Education and Experience:

• Bachelors degree in Logistics Supply Chain Management or related field (preferred)

• 3-5 years of progressive experience in capacity management carrier sales or logistics operations; leadership experience strongly preferred.

• Proven ability to lead teams in a fast-paced results-oriented environment

• Strong analytical problem-solving and follow-through capabilities

• Excellent communication skills with the ability to build trust across internal and external stakeholders

• Proficient in TMS platforms carrier tracking tools and Microsoft Office Suite

• Demonstrates commitment to company values and leads by example

Company Overview
Founded in 1935 Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature-sensitive freight across 48 states. Today the organization generates $1 billion in revenue and has become the 2nd largest refrigerated carrier in North America with company headquarters in Dubuque Iowa. Hirschbach strives to provide the highest level of service in the industry offering a breadth of services including Dedicated Over the Road Expedited Entertainment and Logistics Solutions.

With a tenured history and vision for the future our company culture drives us to be the best in the business grounded in our All In To Win values. One key to trust is having a pool of talent and resources who are exceptionally competent capable and passionate for serving results to our customers.