Global People Employee Experience Director

Role

The Global People Employee Experience Director will be the connective tissue between employee journeys and the platforms that power themenabling every product team to design deliver and scale consistent human-centered partnership with STEP and DT this leader ensures shared capabilities and design standards are used consistently across lifecycle journeys. 

Act as the Employee Experience Enablement Leader

• Orchestrate cross-journey design standards and patterns so product teams deliver experiences that are consistent intuitive and scalable across the lifecycle
• Develop enablement assets with DT and STEPtemplates integration standards and design patternsto accelerate reuse and reduce time-to-value
• Coach and uplift product squads on experience principles accessibility and platform capabilities to maximize impact at scale

Integrate Insights UX and Research into Delivery

• Co-design discovery frameworks with Product Insights and Research; translate insights into actionable product decisions and outcomes for each journey
• Work across GP to prioritize research and UX efforts to be executed by STEP/DTfocus on the highestvalue journeys and outcomes
• Partner with STEP/DT on the persona programdefine evolve and operationalize personas so decisions and designs are consistent across journeys
• Establish dashboards and scorecards that measure adoption satisfaction and reuseensuring instrumentation and data quality with People Analytics/Data & Analytics
• Lead shared planning and governance rituals to align priorities sequence work and ensure decisions are data-informed and experience-led

Scale Shared Platform Capabilities for EX

• Partner with STEP/DT to co-own the experience roadmap for shared capabilities (e.g. My ServiceNow My Assist search and AI-powered interactions) and drive consistent adoption across products
• Act as Customer Zero for EX capabilitiespilot harden and showcase best-in-class use cases before wider rollout
• Champion responsible AI and data practices (transparency consent feedback loops human-in-the-loop) across employee-facing solutions

Drive Cross-Functional Alignment and Thought Leadership

• Serve as a thought leader and connector across product UX research STEP and DTevangelizing an Employee Experience vision and the value of shared capabilities
• Facilitate joint operating rhythms and governance between Product STEP and DT to ensure clarity on intake prioritization and KPI review
• Translate journey strategies into clear requirements outcomes and experience KPIs for product squads
• Be the GP thought leader for eSAT and eNPS across product and service journeysset standards analyze trends and drive improvements in employee satisfaction

Success Metrics

• Cross-journey consistency and reuse of shared patterns and capabilities
• AI assistant adoption and measurable lift in employee satisfaction for target journeys
• Increased platform reuse across product teams and reduced time-to-value for new experiences
• Evidence-led decision making: instrumented experiments insight-to-action cycle time and adoption of dashboards by product leaders
• Effective governance: predictable planning/retros cadence and resolved dependencies across STEP/DT and product teams

Key Partnerships

• Product Insights (People Analytics/Data & Analytics) for instrumentation dashboards experimentation and outcomes tracking
• UX and Research (STEP/DT) to embed evidence-based design and shared patterns into delivery
• Product teams across COEs to integrate platform-powered features and scale best practices across journeys

Qualifications :

To be successful in this role you have:

• 10 years of experience across employee experience product design/UX or related fields spanning both business-focused and technical domains
• Demonstrated success navigating federated or domain-led organizations and aligning executives engineering design and analytics stakeholders around a shared strategy
• Fluency in systems thinking; balance strategic storytelling with technical tradeoffs and delivery
• Strong bias for action with an agile delivery orientation and measurable impact mindset
• Experience with AI/ML-enabled experiences and assistants in enterprise contexts; comfort with responsible AI principles
• Familiarity with ServiceNow EX capabilities (e.g. My ServiceNow My Assist) and platform reuse patterns preferred

For positions in this location we offer a base pay of $195700 - $342500 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time