Lead, Donor Experience Design
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Please note this role will work in a hybrid environment. The successful candidate will be working a mixture of on-site and off-site work based on the parameters for our operations to meet the needs of our donors our staff and our communities. Currently employees are expected to have an in-person presence for at least 40% of their work time. This requirement may vary depending upon circumstances.
Job category: Other
Job posting ID: 7890
Employment status: Regular full-time
Positions anticipated start date:
Classification: PTS/MGT/IT B
Salary/Rate of pay: $80078 - $94028
Application deadline:
- This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.
Application requirements:
- Your up-to-date resume.
- Job specific cover letter.
- We recommend you save a copy of the job posting for reference throughout the recruitment process.
Do you currently work for Canadian Blood Services All employees must apply via the internal career page.
Together we can make all the difference in the lives of others.
Be part of a dynamic collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood plasma stem cells and organs and tissues.
If you are looking for a rewarding experience with a values and mission-driven team join Canadas Lifeline and make a meaningful difference.
We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work live and play.
About the role
Canadian Blood Services is looking for a Regular full-time Lead Donor Experience Design to join our dynamic Insight & Donor Experience team.
As a member of Canadian Blood Services (CBS) the Lead Donor Experience Design contributes to the delivery of exceptional donor experiences by supporting the implementation of journey-based service improvements.
Reporting to the Manager Donor Experience Strategy and Design this role bridges strategy and execution coordinating pilots gathering and analyzing donor feedback and ensuring continuous improvement through design thinking and user-centered approaches. This position supports cross-functional collaboration to bring the donor journey vision to life.
Formula for success
- Drawing on your knowledge or experience in Journey Mapping and Service Design you will contribute to the development of donor journey maps and service blueprints.
- You will document touchpoints pain points and emotional states across the donor lifecycle.
- You will coordinate logistics and communication for experience design pilots and tests as well as monitor program performance.
- Collaborating with internal stakeholders you will help refine and scale successful initiatives.
- You will maintain accurate records prepare reports to present to stakeholders as well as support the intake tracking and prioritization of experience-related requests.
Desired education and skills
- Completion of post-secondary education in UX/UI design service design communications or a related field.
- Advanced certificates or training in Design Thinking HCD or similar methodoloties preferred.
- Experience with design and mapping tools (e.g. Figma Miro Smaply Lucidchart).
- Familiarity with process improvement frameworks (e.g. Lean Agile Six Sigma).
- Understanding of user-centered and service design methodologies.
- Proficiency with digital design and visualization tools.
What we offer you
- 4 weeks vacation.
- Annual performance award up to 6%.
- Comprehensive group health dental and vision benefits for you and your family.
- Defined benefitpension plan.
- Employee discounts wellness program professional resources.
What you can expect
- This role will work in a hybrid environment with requirements to be onsite at Canadian Blood Services location 40% of the time/2 days of the week.
- Shift/hours - Monday to Friday days 32.5 hours a week 7.5 hours a day.
- Travel requirements - occasional travel may be required for training purposes.
Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canadas population in our organization and fostering an environment where all employees can be their authentic selves with equal opportunities to succeed and contribute.
If this role resonates with you we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.
We thank all applicants for their interest. However only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system to ensure you receive them please add and to your safe senders list.
Applicants who require accommodation should discuss their needs with us.
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Key Skills
- Administrative Skills
- Facilities Management
- Biotechnology
- Creative Production
- Design And Estimation
- Architecture
About Company
Be a hero by joining Canada’s national stem cell registry or, if you’re an expectant mother, consenting to donate cord blood to Canadian Blood Services.
