ServiceNow HR Service Delivery (HRSD) Manager Tech Consulting Open Location

ServiceNow Consulting Manager HR Service Delivery (HRSD)

In the digital economy it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes systems and information is vital but can be a risky investment in such a rapidly changing environment. Thats why some of the most prestigious businesses worldwide look to us for authoritative agile and efficient solutions for business decision-making. As a ServiceNow Consulting Manager youll play a leading role in that mission providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around.

The opportunity

Youll lead ServiceNow Transformation teams in a rapidly growing area of the business. Its a client visible role in which youll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills as well build relationships and obtain experiences that will define your career.

In this role you will interact with business stakeholders to evaluate business models processes and operations. You will gather understand and analyze business requirements translating them into technical specifications. Additionally you will analyze newly implemented technology solutions to ensure they meet business requirements and collaborate with technical teams to design and deliver system architecture solutions.

Your key responsibilities

As a Manager in Technology Analysis you will play a pivotal role in managing and delivering complex technical initiatives. You will face challenges that require innovative problem-solving and analytical skills providing you with opportunities to grow and learn in a dynamic environment. This role is based in the US with regular travel required to meet client needs.

• Lead workstream delivery and ensure effective management of processes and solutions.
• Track deliverable completion and project status ensuring alignment with performance objectives.
• Actively participate in client working sessions leading workstreams from planning through execution and closure.

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Skills and attributes for success

Here youll serve a wide portfolio of clients - each with their own backgrounds strengths and ambitions so no two days will be the same. That could mean working to improve our customers HRSD process or evaluating how AI can streamline delivery. Wherever you find yourself youll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation.

• Act as an engagement or workstream lead across all aspects of a ServiceNow HRSD project and solution delivery including but not limited to design configuration/development testing and deployment phases
• Ability to manage and mentor a multi-disciplinary team of 5-10 resources including offshore resources (e.g. consultants developers and testers)
• Ability to build and foster client relationships and demonstrate the value of EY services
• Excellent business acumen with the ability to make fact-based decisions and resolve conflicts
• Provide guidance and industry leading practice expertise for ServiceNow HRSD process implementations including how specific business objectives can be met through process and technology transformation
• Ability to analyze a companys people process and technology capabilities provide leading practice recommendations and contribute insights to strategic roadmaps
• Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources

• Experience in waterfall and agile delivery models including supporting management activities such as planning status reporting budgets and risk and issue logs
• Ability to support pre-sales efforts including creating proposals and estimates
• Ability to create high quality deliverables and project artifacts

To qualify for the role you must have

• A bachelors degree preferably in Computer Science Information Systems Management Engineering or similar discipline
• Typically no less than 4 - 6 years relevant ServiceNow HRSD project experience
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
• Minimum of 1 of the following ServiceNow certifications:
  • ServiceNow Certified Implementation Specialist HR Service Delivery
• 5 years of Big 4 or equivalent consulting experience
• Excellent soft skills executive communication (written/verbal) adaptability problem solving teamwork relationship building dependability and organization
• Experience leading teams and supervising others

• A drivers license valid in the U.S.
• Ability to travel to meet client needs

Ideally youll also have

• ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA)

• Performance analytics and reporting experience certifications are a plus

• Employee Center and Workplace Service Delivery experience certifications are a plus

• Experience in ServiceNows AI solutions (Now Assist Agentic AI Control Tower)

What we look for

We seek individuals who are not only technically proficient but also possess the qualities of a leader. Top performers are proactive adaptable and committed to continuous improvement. They thrive in collaborative environments and are passionate about delivering exceptional results for clients.