ITAM Operations Executive

ITAM Operations Executive

(Associate/Senior Associate)

EY Technology:

Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 250000 people in more than 140 countries all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use to the ability to work remotely on our mobile devices and connecting our people and our clients to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization.

EY Technology supports our technology needs through three business units:

Client Technology focuses on developing new technology for our clients. It enables EY to identify new technology-based opportunities faster and pursue those opportunities more rapidly

Enterprise Technology (ET) ET supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services. ET will also support our internal technology needs by focusing on a better user experience.

Information Security (Info Sec) - Info Sec prevents detects responds and mitigates cyber-risk protecting EY and client data and our information management systems.

The opportunity

Here youll handle end user IT hardware demand identification demand identification to ensure the end user IT hardware stock availability at GDS India locations/offices to meet the business demand timely. That mean working to manage existing process and look for opportunity to improve our IT Hardware Asset Management (ITHAM) practices wherever you find yourself youll be making a visible impact on projects operational metrics and process improvement. Youll often work on-site to personally understand the process operation and with cross functional such as procurement S2P Finance WES compliance

Your key responsibilities

• Acting as an experienced practitioner across all aspects of HAM including processes organization tools data governance
• Designing and documenting processes policies standards and process requirements
• Performing Hardware Asset demand assessment against demand with identifying gaps/risks and optimization opportunities
• Defining practice governance structure and required reports/dashboards
• Working closely with tools teams (e.g. ServiceNow) to implement processes controls dashboard
• Providing trusted advice on how ITAM transformation and technology enablement can lead to improved performance reduce risks and optimize investments
• Ensure the SOWs and BRETs for Vendors are in place
• Finalize high level requirements to carry out Demand Assessment against demand requests
• Coordinate demand assessment meetings with Service Line Managers HR BRM OSTS
• Create demand management performance reports / Metrics to OSTS leadership and identify improvements
• Provide Inputs to define OLAs and SLAs for IT Asset Demand Management
• Demand Identification and Purchase
  • Finalize the quantity of IT hardware assets for procurement obtain approvals
  • Manage the PR to delivery of asset purchases
  • Prepare and maintain a month-wise demand vs supply report (IT asset reconciliation) for the next 6 months period using the pre-defined template
  • Report shall be refreshed every month or ad-hoc when there is any significant hiring surge from service lines/ functions
  • Purchase to be initiated in advance considering the delivery timeline taken by the vendors custom clearance and internal processing
  • Key levers risk/ issues to be identified from the monthly reconciliation and should be informed/escalated to respective functions for timely support and appropriate action to timely taken
  • GDS operations enablement and location leaders should also be informed / consulted for key risk/ issues mitigation
• Supply against allocation
  • Monitor the Hardware Asset stock status in view of joiners with confirmed date of joining and ensure no stock pressure at least for the next 4-6 weeks
  • Ensure Supply against demand is on track and no stock room has shortage
  • Ensure all requirements have been channelised for delivery through internal teams to vendors
  • Dashboard to be prepared based on the pre-defined template
  • Key levers risk/ issues to be identified from the dashboard and should be informed/escalated to respective functions for timely support
  • GDS operations enablement and location leaders should also be informed / consulted for key risk/ issues mitigation
• Key output parameters and criteria for the process to be success
  • Monthly/ad-hoc demand vs supply report
  • Weekly stock allocation status (for laptops)
  • Notification to talent and service line operations on plan variance
  • Risk identified (if any) and recommended mitigation steps

Skills and attributes for success

• At least 7 years of IT- HAM demand management experience as a practitioner
• Sound experience of working and collaboration with cross functions to deliver result.
• Ability to design enablers (policies standards process controls governance tool requirements) that satisfy GDS India requirements
• Ability/experience to perform assessment of current state define target state and prepare roadmap to achieve the target state
• Good understanding of ITAM tool like ServiceNow
• Ability to learn quickly and work independently

To qualify for the role you must have

• Bachelors degree preferably in Information Systems Management Engineering or similar discipline
• Experience working in a large cross-functional team environment
• Experience in Service Now ITSM and ITAM modules
• Experience in demand and supply management of end users hardware products
• Experience of IT assets life cycle dealing with procurement/Finance/Facility/Customs/SEZ
• The confidence to build lasting relationships and influence senior colleagues and clients from a wide range of backgrounds
• Excellent communication & interpersonal skills
• Experience in MS Excel-data management pivot reporting analytics
• Advanced skills in Microsoft Office (Macros Excel and PowerPoint)
• Proficient knowledge in regard to business intelligence tools (e.g. Tableau power BI)
• Analytical skills and strong organizational abilities

What working at EY offers

We offer a competitive remuneration package where youll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development and with FlexEY you can select benefits that suit your needs covering holidays health and well-being insurance savings and a wide range of discounts offers and promotions. Plus we offer:

• Support coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way thats right for you