Healthcare Insurance Administrator

We support peace and prosperity by building connections understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education arts culture language and creativity.

Working with people in over 200 countries and territories we are on the ground in more than 100 countries.

We connect. We inspire.

Healthcare Insurance Administrator

The Role:

Support the administration of global healthcare insurance policies by managing documentation coordinating renewals with brokers and ensuring timely invoice payments and reconciliations. Serve as the first point of contact for employee queries maintaining accurate member data in compliance with financial policies and vendor requirements.

Accountabilities:

Policy Administration

• Collect and organise required information and documents from internal teams to support insurance policy renewals. Share these with the broker within agreed timescales.
• Raise Purchase Orders process invoices in line with agreed terms and follow up on credit notes as needed.
• Investigate straightforward finance queries and assist with reconciliation.
• Prepare and maintain cost and charging summaries to support accurate internal records.

Claims Administration

• Act as the first point of contact for any staff healthcare claims enquiries which have not been resolved by the insurer.
• Triage claims enquiries and direct to appropriate team members for resolution.
• Keep accurate records of communications.

General Administration

• Provide administrative support across the healthcare insurance function including record-keeping maintaining tracking systems and logging documentation.
• Support the completion and storage of required documentation including Data Protection and Equality Impact Assessments.
• Maintain up-to-date records for contract management including meeting notes and database updates

Role specific knowledge and experience:

Essential:

• Familiarity with insured employee benefits (healthcare life personal accident critical illness) and associated processes.
• Knowledge of invoice reconciliation and journal management.
• Experience in vendor coordination and payment tracking. Strong MS Excel skills.

Desirable:

• Proficiency in Service Now platform.
• Experience working in an international (matrix) organisation.
• Familiarity with SAP or similar financial systems.

Role Specific Skills:

• Strong administrative and financial processing skills
• Knowledge of financial processes (purchase order creation journalling)
• Insurance administration
• Good communication skills

Education: Graduate

Closing Date: Applications will close at 23:59 IST/18:29 UK Time on Monday 17 November 2025

You must have the legal right to work in India at the time of application.

Important Information:

Pay Band: 5

Country/Location: Noida India

Department: Enterprise Risk

Contract Type: Indefinite

No. of openings: 2

Requirements:
Please note that candidates must have the pre-existing legal right to work in India.

Mobility / relocation / visa sponsoring support will not be provided.

British Council supports working in new ways such as hybrid working subject to full approval by line management and conditional upon our ability to provide the appropriate level of service. This may not be appropriate for all roles but can be explored at interview.

A connected and trusted UK in a more connected and trusted world.

Equality Diversity and Inclusion Statement

We are committed to equality diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse maltreatment and exploitation as set out in article 19 UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Councils Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application please email