Sr. Manager, Sales Training & Client Experience

About Lovesac

We are a young-at-heart fast-growing furniture company dedicated to helping people fill their homes with Total Comfort. We do this by designing and innovating furniture solutions that are adaptable washable expandable and delivered-right-to-your-door-able allowing our customers to live the life they want to live.

Our Designed for Life mission started with Sacs a seat so much better than your classic beanbag made with repurposed Durafoam and designed to reduce environmental impact while providing unimaginable cloud-like comfort. From there we expanded the possibility for sustainable furniture with Sactionals a customizable modular sectional that can be endlessly rearranged to evolve with you. Our product line has grown a lot since our Sacs days but our goal will always remain the same to create truly adaptable comfortable furniture that can be with you for life.

About our Culture

At Lovesac we strive to be an employer of choice by embodying a culture that encourages team members to think and dream big. We call this Top Ambition. We aim to not only excel within our industry but also make a meaningful impact on the world. Above all else were driven by love (because it matters) and are dedicated to promoting love and happiness in all aspects of our work. Its about success of course but its also about making a positive impact on everyone our business touches.

About the Role
The Sales Training & Client Experience Senior Manger plays a critical role in driving field performance through designing and implementing immersive learning programs that translate into results. This person will be responsible for delivering high-impact training programs that enhance selling behaviors elevate the client experience and build long-term customer loyalty across our showrooms and specialty retail partners.

Were seeking a seasoned retail leader who has strong sales and selling experience someone who started as a top-performing sales associate and grew into a leadership or training role by mastering both selling and coaching. This individual must be a proven sales leader learning strategist facilitator and program builder who understands the art and science of transferring skills in a customer-first retail environment.

This position is remote and will report into Lovesac Corporate HUB based in Stamford CT.

Candidates must fully reside in the United States at all times during employment and should have the ability to travel as needed.

What Youll Do

Training Strategy & Instructional Design

• Design and implement innovative advanced selling skills programs focused on a relationship-driven clienteling approach that is tailored to support extended sales journeys enhancing conversion rates increasing average order value (AOV) and driving quote-to-sale success.
• Develop training initiatives to ensure retail teams deliver consistent high-quality customer experiences across all touchpoints from product demonstrations to closing the sale and post-purchase care.
• Equip teams to articulate the unique value of Lovesac products and integrate emerging trends into the customer engagement process.
• Support the integration of new product innovations services and sales strategies into training programs to support successful launches and adoption.
• Pilot test and refine training initiatives using insights and performance data to ensure maximum ROI and scalability.
• Regularly assess the effectiveness of training programs through KPIs and field feedback iterating quickly to optimize results.
• Partner with external vendors including trainers instructional designers and content developers to deliver high-quality training solutions that meet business needs.

Sales Coaching & Skill Transfer

• Coach showroom leaders and associates to build relationships drive advanced selling expertise deliver remarkable customer experiences and confidently upskill teams to consistently guide customers from discovery to purchase.
• Lead design of digital learning programs and facilitate field development programs that inspire performance and build confidence.
• Serve as a subject matter expert on customer journey best practices integrating tools and behaviors that drive sales conversion and client retention.
• Represent Lovesac as a thought leader in sales training and development continuously evolving strategies based on industry trends and internal insights.

Client Experience & Loyalty

• Build and launch initiatives focused on deepening customer relationships loyalty and increasing consumer lifetime value.
• Partner with cross-functional teams in Retail Operations Marketing Customer Service and Product Development to align training programs with company-wide goals and scale a strong clienteling program and CRM integration strategy.
• Train field teams on building and maintaining a high-value client base through consistent outreach follow-up and delivering service excellence.

Program Measurement & Continuous Development

• Act as a strategic partner to regional and showroom leadership translating business priorities into learning solutions.
• Establish and monitor KPls for all training programs providing actionable insights to leadership to demonstrate impact and identify opportunities for improvement.
• Continuously evaluate and optimize training programs based on performance data team feedback and emerging business needs.
• Travel to showroom locations regularly to provide real-time coaching support and learning reinforcement.
• Leverage field experience and data to make recommendations that support sales growth customer loyalty and team development.
• Stay informed on industry trends integrating best practices and forward-thinking solutions into Lovesacs training strategy.
• Perform any other reasonable duties for this role as requested by management.

Who you Are:

Our Lovesac Values:

• Core Values: Top Ambition We All Win Together Conscious Operations Do Less and Do Best Love Matters
• Table-Stake Values: Willing to Sweep Floors Grit Positive Self-Aware Self-Starting Insatiable Learners Transparency Customer-Centric

Our Lovesac Core Competencies:

• Builds Customer Centricity
• Drives Remark-able Results
• Collaborates Effectively
• Makes Good Decisions
• Demonstrates Self-Awareness

Requirements

• Bachelors Degree in Business Marketing Retail Management or related field required.
• 7 years of experience designing and implementing retail sales training programs across an entire organization required.
• 7 years of progressive retail experience ideally in home/furniture or highly consultation driven retail environments required.
• 3 years in enterprise-level training learning & development or sales enablement role with a focus on sales service excellence clienteling and closing techniques.
• Proven experience designing and delivering training programs across an organization with proven success in driving sales performance
• Demonstrated success in leading training strategies across enterprise store environments required.
• Proven history as a top-performing associate or leader with recognition for exceeding goals and driving business results.
• Advanced knowledge and experience in instructional design and facilitation with the ability to create compelling training content and programs that yield results required.
• Expertise in designing training programs to support consultative sales techniques and enhance the customer experience with a strong focus on building relationships and closing the sale in a high-touch retail setting.
• Exceptional coaching and communication skills with a passion for unlocking potential in others.
• Deep understanding of training technologies including LMS platforms AR/VR tools and CRM systems with a focus on delivering impactful digital and in-person learning experiences.
• Comfortable in a fast-paced agile and collaborative environment; self-starter with strong follow-through.
• Strong ability to partner with cross-functional teams and collaborate stakeholders across all levels of the organization.
• Proven ability to measure and report on training effectiveness using data-driven insights.
• Proficiency in using LMS platforms training delivery tools and Microsoft Office/Google Workspace
• Exemplify each of our Lovesac values at all times be results driven and utilize knowledge to meet or exceed key performance indicators (KPIs) goals and deadlines.
• Must be able to travel using various forms of transportation as required by the Company in its sole discretion for meetings and conferences held either at our offices or offsite (i.e. quarterly team connection weeks companywide meetings vendor visits).
• Must comply with all policies and procedures outlined in the Lovesac Employee Handbook and work collaboratively with fellow employees treating all clients both internal and external with dignity and respect at all times.

Full Time Benefits*

• Financial Benefits: Annual Bonus Program Annual and Inaugural Grant Equity Awards 401K Matching Contribution Financial Wellness Tools.
• Health and Wellness Benefits: Medical Dental Vision Health Savings and Flexible Spending Accounts Paid Parental Leave Life/AD&D Short Term and Long-Term Disability Critical Illness and Accident Insurance Employee Assistance Program.
• Paid Time Off: Up to 160 hours of paid time off within our fiscal calendar year prorated from date of hire 8 paid company recognized holidays.
• Pet Insurance and generous Associate Discounts.

*Eligibility and terms for all benefits listed are as outlined in Lovesacs policy and plan documents.

Associate pay will vary based on factors such as qualifications experience skill level and competencies.

Lovesac is an Equal Opportunity Employer and considers all applicants for employment without regard to race color religious creed ancestry national origin ethnicity religion sex sexual orientation gender (including gender-related identity gender nonconformity) pregnancy age national origin marital status physical or mental disability military status genetic information or any other characteristic protected by applicable law.

Non-New York City Applicants Only: To the extent permitted by law conditional offers of employment will be contingent upon successful completion of a background check including but not limited to education verification employment history verification reference checks criminal history and motor vehicle history (if vehicle required). All qualified applicants with criminal histories will be considered in accordance with applicable local state and federal law.
Lovesac participates in E-Verify as required by law. Immigration sponsorship is not available for this role.

Lovesac is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process please reach out to us at: