Executive Operations Assistant

Were on a mission to make money work for everyone.

Were waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card our product offering has grown a lot in the last 10 years in the UK. As well aspersonal and business bank accounts we offer joint accounts accounts for 16-17 year olds a free kids account and credit cards in the UK with more exciting things to come beyond. Our UK customers can also save invest andcombine their pensions with us.

With our hot coral cards and get-paid-early feature combined with financial education on social media and our award winning customer service we have a long history of creating magical moments for our customers!

Were not about selling products - we want to solve problems and change lives through Monzo

Hear from our UK team about what its like working at Monzo

San Francisco (US) $93500 - $115000 Equity & Benefits Hear from the team

At Monzo were building the future of digital banking - one that puts people first not fees. We believe money should work for everyone helping you grow save and spend in ways that actually fit your life.

We started in the UK and became one of the most loved digital banks trusted by millions. Now were bringing that same energy innovation and heart to the U.S. - empowering people to take control of their finances with clarity simplicity and confidence.

Our U.S. team is on a mission to make digital banking that grows your money your way. Whether its cashback rewards that fit your real habits high-yield savings with no hidden catches or smart budgeting tools that simplify life everything we build is designed to lift people up not trip them up

But what truly sets Monzo apart isnt just our product - its our people. Were a team of builders problem-solvers and big thinkers united by a shared belief that finance can (and should) be fair transparent and empowering. We care deeply about the work we do and the impact it has on real peoples lives.

If youre ready to make a difference and help build a bank that rewards people for being themselves come join us. Lets grow together.

About Us

Monzo Group is a leading financial technology company with over 13 million customers in the UK committed to providing modern banking the last few years weve built a banking app that our customers love with extremely high daily engagement an industry leading net promoter score and award-winning customer support. Weve raised over $1 billion from Capital G Googles growth fund Ribbit Capital TenCent YCombinator Stripe Coatue Eric Schmidt Mike Moritz and others - most recently at a $5 billion valuation.

Were just getting started in the US. Were an agile full stack team operating like an early stage startup but with the financial operational and engineering platform muscle of a larger company. Were focused on building an amazing US product shipping and iterating quickly and deepening our product market fit. Were looking for highly driven enterprising people to help us achieve our mission to make money work for everyone.

About the Role

We are seeking a highly proactive resourceful and detail-oriented Executive Operations Assistant to be a central pillar of support for our leadership team and a driver of efficient business operations. This critical role acts as a connector across administrative operational and cultural functions providing high-level dedicated support to our key leaders and ensuring the seamless operation of our offices and team logistics. The ideal candidate is a seasoned professional capable of anticipating needs autonomously driving projects and serving as a trusted partner to senior leadership in a fast-paced environment. This position will report directly to the Executive Operations Manager.

What Youll Do

I. Strategic Leadership Partnership (Executive Support)

• Serve as a dedicated and confidential administrative partner providing high-priority scheduling and calendar management support for key functional leaders including the Head of Operations and the General Counsel.
• Provide comprehensive administrative partnership to 1-2 additional Directors on the team owning their complex calendars and ensuring maximum efficiency for their leadership responsibilities.
• Own and manage complex executive calendars anticipating scheduling conflicts and prioritizing critical meetings to ensure alignment and smooth cross-functional collaboration.
• Orchestrate all aspects of business travel for supported leaders including detailed itineraries booking flights/accommodations and managing expense reporting.
• Prepare essential documents presentations and meeting materials to ensure Directors are fully equipped for internal and external engagements maintaining the highest level of professionalism and discretion.

II. Business & Office Operations Management

• Take full ownership of day-to-day office logistics for both SF and NY offices ensuring a productive and seamless work environment. This includes being an onsite lead 5 days/week.
• Handle all aspects of office upkeep including managing supplies technical equipment inventory and general maintenance.
• Act as the primary liaison with building management for communications maintenance requests and coordinating office-wide events.
• Vendor and Payment Operations: Oversee the onboarding of new vendors manage relationships with key service providers (e.g. tech supplies) and ensure the timely processing and financial tracking of all invoices rent and office-related expenses.

III. Employee Experience & Culture Coordination

• Culture & Events: Proactively plan organize and execute high-impact internal events including quarterly gatherings and large internal meetings. Collaborate directly with the Offsite Owner to manage all logistical and execution support for team offsites (e.g. vendor coordination site logistics materials management).
• Act as the onsite lead for all office social events ensuring execution aligns with broader employee engagement and culture-building goals.
• Manage operational aspects of employee experience programs including the coordination of employee gifting programs (birthdays anniversaries swag well-being gestures).

IV. Project Management & Ad Hoc Initiatives

• Proactively identify lead and execute a wide range of cross-functional and ad hoc projects serving as the point person for various business needs from conception to completion.
• Contribute to the strategic management and execution of operational systems and processes to improve team efficiency and scalability.

You should apply if:

• Experience: You have a proven track record in a senior administrative Executive Assistant or operations-focused role preferably within a fast-paced high-growth environment.
• Skills: You have impeccable organizational skills an unwavering attention to detail and exceptional time-management capabilities.
• Mindset: You take a proactive resilient and solutions-oriented approach to problem-solving and have a demonstrated capacity for autonomous work.
• Communication: You have exceptional written and verbal communication skills with a professional discreet and client-service focused demeanor.
• Tech Savvy: You are proficient in GSuite or Microsoft Office Suite and can comfortably and quickly adapt to new business systems (e.g. expense tracking vendor management).
• Presence: You can be on-site in our San Francisco Bay office 5 days a week

The interview process:

Our interview process involves a few main stages:

• A quick call with a Recruiter
• A video-call with the Hiring Manager
• A practical written exercise
• 1 - 2 interviews specific to the day-to-day aspects of the role

Our average process takes around 4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process where you can ask any specific questions you might have.

Well close this role once we have enough applications so please apply quickly so you dont miss out!

Whats in it for you:

$93500 - $115000

This role is fully remote. We can only consider candidates who work from one of the following states: Florida Pennsylvania Kansas North Carolina New Jersey Nevada Tennessee Utah Idaho Virginia and South Carolina

Learning budget of $1500 a year for books training courses and conferences much more see our full list of benefits here

Equal opportunities for everyone

Diversity and inclusion are a priority for us and were making sure we have lots of support for all of our people to grow at Monzo. At Monzo were embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

Were an equal opportunity employer. All applicants will be considered for employment without attention to age ethnicity religion sex sexual orientation gender identity family or parental status national origin or veteran neurodiversity or disability status.

If you have a preferred name please use it to apply. We dont need full or birth names at application stage