Job Opportunities Team Lead Customer Care Center

Mumbai - India

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Location: MumbaiMaharashtraIndia
Job ID:84427

We Elevate... Quality of urban life

Our elevators escalators and moving walks safely transport more than twobillion of us up and down buildings and across transportation hubs every part of the Schindler team youll discover meaningful work that enhancesquality of life for communities and contribute to making places moreaccessible inclusive and sustainable for all. We combine innovation safety and high ethical standards ensuring respectboth among colleagues and for the world around us. By joining us you dontjust become part of our success story; you help shape the future and continueour rich legacy that started back in 1874.

Schindler India is a 100% owned subsidiary of Schindler Group headquartered out of Mumbai and is backed by 5000 employees who are spread across the length and breadth of the country. Besides business operations Schindler India has its own Corporate R&D Centre Elevator and Escalator Factory and Shared Service Centre to support India operations which is in-fact one of the fastest growing market now globally.

Join us as a

Team Lead - Customer Care Center

Your main responsibilities

Receive and dispatch customer calls using the Company system and following defined Call Center processes.

Maintain and display a professional decorum in all dealings with customers and Existing Installations team.

Follow the defined escalation process ensuring that all calls or customer complaints are handled effectively.

Review and respond to all special condition indications regarding a customer a contract or equipment.

Handle all calls from Tele-alarm and Tele-monitoring devices where installed ensuring the appropriate service delivery according to the contract conditions.

Ensure fast response to incoming calls from customer and immediate action taken.

Monitor accuracy and systematic recording of callback details of breakdown entries.

Provide guidance and train direct reporting staff on telephone etiquette.

Compile Service Performance reports to measure the achievement on Service Level Agreements.

Provide support on Key Account Reporting.

What you bring

Expertise Desired experience and understand of customer service sales environment.

Knowledge and Skills Desired elevator product market and industry knowledge Communication skills IT skills English skills.

Customer oriented behavior. Schindler Leadership Framework behaviors required.

Education Desired completed university education in business or marketing major.

Whats in it for you

Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day.
Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career.
Thrive in a diverse and supportive culture. Through local and global initiatives we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued.

We Elevate Your Career

Become part of our team help us enhance quality of life and drive innovationwhile raising the bar for safety and sustainability. We value your diverse skillsand perspectives as together we shape the sustainable cities of today andtomorrow.

Are you ready to embark on a new journey Join #TeamSchindler!Discover more on our career website.

At Schindler Group we value inclusion and diversity and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age race ethnic background color religious affiliation union affiliation gender gender identity sexual orientation marital status national origin nationality genetics and health or disability.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.

Not translated in selected language

Location: MumbaiMaharashtraIndiaJob ID:84427We Elevate... Quality of urban lifeOur elevators escalators and moving walks safely transport more than twobillion of us up and down buildings and across transportation hubs every part of the Schindler team youll discover meaningful work that enhancesqual...